TurboTax could be better. When paying the $45 for an additional state (with a credit card), and then again when paying for the $25 e-filing, it asked for all my info (name, address, ... and then the name again). It should pre-populate all the info, which the software already has. I do not save my credit card info, but the name and address should still pre-populate because Intuit and the TurboTax software has that information already.

The program is good except your program put the middle initial at the beginning of the last name causing the IRS Federal Return to be rejected. In the Personal Information, everything is correct. Its a program era which would not reprint correctly so the returns (state and federal to be mailed) had to be corrected by hand

I have no qualms about the accuracy of Turbo Tax as a tax preparation software. However, this year two "new" things presented. First, when I tried to download the software as I have over the years, it tried to put me in an online tax prep portal to put my info in their cloud-which I did not want. The software was cumbersome to get around that so that I could just prepare and file as usual. The second was a "refund processing fee of $45 to have the $25 State filing fee be taken from my federal refund. That was not disclosed until the very end and had I known I would have just paid with a credit card at the outset. Instead, I had to back out and figure out where I could proceed to pay the $25 with a card to avoid the $45 fee. What a shady practice. Not happy. I may not return next year after at least 15 years of using Turbo Tax.

I had several problems getting the proper answers because the amount of money for 2025 was only about $400-$500 more than I made in 2024 but I was told that my tax total was about $2300 more and I would owe nearly $2000. I got in touch with Tiffiny and there were several multiple choice line changes made because I didn't understand the choices.I ended up with a 41900 refund. I never had any problems in previous years. but this years Turbo tax was not user frendly.!

I use Turbox Tax every year. Through the years, it has gotten easier and easier to use. This year I had a couple of errors that I could not fix. I had to use the customer service number to get assistance from Turbo Tax personnel. The lady stayed with me, accessed my computer remotely, and eventually discovered that the problem was an excess Form that needed to be deleted. She then helped me process the Review until there were no errors and I was ready to e-file. Hard work that she did with great patience and a smile! I am not sure, but I think her name was Luna.

I downloaded the desktop version which I've always used. I was then prompted to get the on line for free. The problem is I already paid for the desktop version so its very misleading and lead to a long night. I would have had to purchase the state for an additional $60 to get the "free" on line turbo tax. I'd already submitted so to do. my state taxes I had to redo them on the desktop turbo tax and then paper file state to avoid paying an extra $60 on top of the $80. Big rip off and might never use turbo tax again. Get it together TT and don't be so greedy!!

I have been doing our taxes and for another family member via TurboTax for decades. I love TurboTax. It is one of the benchmark apps that is consistently great. It allows me to ge as deep into tax things as I need to or want to. The Community system is great for sorting out weird situations. I have used that in years when I was doing an estate, a business and other complicated things. Doing taxes makes me unhappy because of the waste and fraud by the governments. But, Turbo Tax makes it easier and saves me lots of money.

I have never had any technical issue with TurboTax in the last 20+ years. TurboTax 2025 unfortunately is total opposite. It asks me to download the latest update every time I launch TurboTax 2025 but every time it just gets stuck. Many times the program won't let me skip downloading the update. I had to download the manual update patch to get around the issue to continue working on my tax. Downloading the state return is the same issue. Somehow Intuit knows about this issue so the California state return is available in my account to be downloaded manually. That solved the state return issue. This download issue also spread to my previous versions of TurboTax. When I tried to launch TurboTax 2024, it forces me to download update but gets stuck as well. Now I cannot view my tax returns from previous years... What happened, TurboTax???

I've used TurboTax for many years. I'm increasingly getting frustrated with it, as my accounts have gotten more complicated. I have the Deluxe version which is supposed to be able to deal with investment income. The foreign tax credit interface is close to impossible to use. Once it creates Form 1116, I just go and directly input the data into the form, and there is still the possibility that the IRS won't accept the return. I'm seriously thinking about not using TurboTax in the future.

So scanning in everything and the process was okay, but I tried us the online version and when my W2 was imported the program switched my state taxable income with stat tax paid, which then initially reported I would get a $100,000+ refund from the state. I couldn't track it down with the online version so I had to revert to the desktop to get it correct in the worksheet. It was an import from a photo scan but what an error and I missed out on getting a free state filing. Made a stressful process even more of hassle and I can only hope it is all accurate.