I purchased TurboTax deluxe 2025 this year and it was an online version only. I was very disappointed with it. I just didn't feel comfortable with it. I have been using TurboTax desktop version since the early 1990's. I've been very satisfied with the desktop version. So, I ordered another TurboTax deluxe 2025 desktop version. Please keep the desktop version for your (senior) customers.

The Mac version seems very buggy. It would not initially load past return and froze, forcing me to re-enter information. The second time around it did finally pull in my old return. I was initially prompted to use Online Version instead of the Desktop, but it failed to inform me that unlike the Desktop, the online version ONLY ALLOWS 1 FEDERAL RETURN. I do taxes for myself and do them for my Daughter. Therefore, after mostly comlpeting the online version I had to start over with the Desktop version so I can complete both mine and my daughter's return. When I tried to call support it was almost impossible to get to speak to a person, I gave up.

The Mac version is missing some basic functionality. When entering charitable contributions, the column for the amount is not wide enough and the list of organizations cannot be sorted alphabetically. When transmitting the returns electronically, the program does not automatically save the return so when you exit as suggested a later log back in - the program responds it is ready to file the returns.

Every time the software is opened, it opens to aa blank tax file and never opens to the file being worked. This has caused a major waste of time as the workflow has to be adjusted to make sure you are entering data to the real, working file and not starting a blank file. This is unacceptable software performance.

I found working with turbotax more difficult this year. Downloading and entering my product code was not straight forward. Turbotax wanted to sell me another version which I had already purchased elsewhere. The forms for my state seemed missing pages or incomplete.

Software works as expected. My issue is charging for state filing since the return is sent to the IRS who distributes it to the states. the Expense is in coding which i pay for when purchasing the software. There are no secondary transmission costs for the state so why charge other than grabbing a cash cow?

I've been using Turbotax for over 30 years and this year has been the worst ever. I had a need to amend my electronically filed federal return within 2 days and used that option. Yet, I still don't see where the amendment was filed. It displays the correct refund amount, but the print version is not correct. Furthermore, no indication that the amended return was sent or received by the IRS.

using Turbo Tax for multiple years and it easy and straight forward to use. Only reason for 4/5 instead of 5/5 stars is not listed as being compatible with Windows 10. From what I understand, i see no reason TurboTAx shouldn't be compatible with Windows 10. While I recently got a Windows 11 computer, my mom (age 92) isn't getting a new computer and I do her taxes. I am at least going to try to download TurboTax on her unsupported machine. If that doesn't work, we will have to choose between me hauling my desktop to her place or bringing all her tax documents to mine. For security reasons, I do not consider TurboTax on-line an option.

Federal was easy. However, State was incorrect for a part-year resident. I tried to call TurboTax to report this but the hold time was too long. I consulted an outside consultant (JustAnswer) who confirmed the TurboTax errors and worked with me to get the correct numbers.

I could not import the data I entered in It's Deductible. I saved the data in October but the file format was wrong. I have used TurboTax for over 20 years, including It's Deductible. Next year I will use H&R Block as I'm told they have non-cash charitable giving software.