first, I buy the software every year - I files taxes for my siblings, seconds I was having many issues with an error, and it was not fixing it after I inputted the correct information. third I was not able to e-file because I file more than 5 people's taxes even using the online software because their taxes did not need to use the deluxe model! so this year I have to file my taxes my mail...not very happy about it.

Pre-paid subscriptions are good but getting the billing or credit applied to the actual filing is disconnected. We paid via email our 2025 download but had to interface with live agent to get accounting straightened out. Even with that done, when performing the E-File steps, it appears we did not get credit for the one state filing included. Now we have to investigate this issue. Confusing and time consuming!

I filed electronically using PIN numbers I retrieved from the proper website, and the return was rejected. I also paid to file NJ taxes electronically but never got any word of whether the state return was accepted or not. So that was a waste of money. I tried refiling the federal form, but the ire never received it. So now I have to print the form to mail it, and nowhere do I find instructions what papers need to be mailed with the forms. I've used TurboTax for years, but this is the last year I will do so.

After paying for the software, then had to pay additional $45 for the state, only to then discover, it costs another $25 for e-file. I find this on the border of gouging... and the repeated prompts to add on more services at $60 and $45. I find if one is not competent enough to do their own taxes, with assistance of the software, and requires the add-ins then they should probably not be doing so their self....

I was supposed to pick a date for when my cc would be charged for my federal taxes and no option was ever provided. After e filing the federal return, no further options for filing my state return was provided. I did not choose to e file the state return and there was nothing further listed for doing so after the federal return. your feedback option also sucks, I can't use a nickname someone else already has????

Usually Turbotax is great, but this year I had trouble with one line in our state return. The state of NC allows veterans who have served 20 years or more to not count their retirement benefits as income. The software would not allow me to take this deduction and I had already paid for electronic submission. This software glitch made me lose $476.00 in refund. Next year I will not file my state electronically.

Some of the prompts were terribly worded and confusing! Just a little more language would have cleared up a lot. One area of several that need improvement is with regard to RMD Income. Also, waiting until we tried to e-file, and then prompting us that transmission failed because we needed a TT update, was really frustrating and should have been produced BEFORE we're clicking the last button to complete the e-file!

Print Preview doesn't allow you to print before filing, No Print instructions other than Talking to CS for 4 hours, then told to Create a PDF then Print from there! Get your Act together! Where is all the talent to correct these issues? Last previous years, TT lost all my inputted info. This year I was incorrectly told you can you use your downloaded Version and the website at the same time if problems occured!

This product was very difficult to use. It wasn't a matter of just answering the questions when asked as in the past. I have multiple computers where I use Turbo Tax and it was very difficult to download the product to subsequent computers. Each computer we had to have help with. For deductions, in particular donations - what happened to It's Deductible? That was the best way and seemed the fairest way to evaluate your items donated. In the past, you entered how many of each item and the program would calculate and then add all items together for a total donated on this particular donation. Now we have to calculate the value. I am very seriously considering using a different product next year after 30+ years of using Turbo Tax or it's predecessors.

TurboTax 2025 was not as straight forward as previous years. There was more detail included without explanations for what to do about the details. Also, felt trapped into trying to e-file for my state. Georgia does not accept e-file.