Not as easy to use as in earlier years, and there is a problem with the software's electronic population from a given financial institution when joint return has both parties with a separate account with that financial institution. It will override the first electronic population with the second and continue doing so vice versa until the filer gives up and enters ony of the party's data by hand.

The process is fairly user friendly. There are still some minor glitches that need remedy. These include: 1) the block claiming residency on the 1040SR has no question in the process to actually answer the question. I finally found the box under Forms, personal information. 2) Washington State return is not necessary unless you are requesting EIC for WA State, this is a "do" loop that must be addressed to eliminate confusion for less educated and users unsure of the requirements for filing WA State Returns.

This was the first time I did an online download. It was terrible. It could not find my old returns. It had 3 or 4 accounts with my name on them. I ended up having to type in everything (name, DoB, and All my investment companies, payer id etc., again. Initially, downloads for T-Tax updates was slow and painful. A friend of mine recommended Tax Slayer, but I had already invested too much time and money with your product.

I SPOKE WITH 5 TURBOTAX AGENTS TRYING TO CORRECT A PROBLEM OF NOT BEING ABLE TO EFILE. THERE WAS NO DATA ENTERED THAT SHOULD HAVE TRIGGERED THE PROBLEM. NO ONE COULD FIND A REASON FOR THE DENIAL. THE FIFTH AGENT, WHO THE OTHERS CALLED AN EXPERT, COULD NOT FIND A REASON FOR THE GLITCH EITHER. SO SHE DID A PROGRAM RE[LACEMENT WHICH SOLVED THE PROBLEM. ALL OF THE AGENTS WERE GOOD CUSTOMER SERVICE AGENTS, COURTEOUS AND KNOWLEDGEABLE.

I have used Turbo Tax for at least 20 years. I usually rave about how intuitive it is to use; not so much this year. i did not like opening a form for the first time and seeing error messages because I did not enter any data yet; duh. There were several times when I thought "what's next" or why did I get that message". I never had those problems in prior years.

TurboTax is not allowing me to file my state taxes by mail. It seems to be intentionally forcing me to efile so I will have to pay the fee for efiling. I have been using TurboTax for decades (originally using Parsons tax software). Based on its operation this year, I think it is time to make a change.

The product itself is mine. The misleading information regarding using a portion of the federal refund to pay for the state filing fee and prep cost, without properly explaining how it would go through a third party and all the hassles that go along with that is infuriating. To the point that I am considering no longer using your product as there are plenty of other tax preparation options on the market.

Entering 1099 investment income from combined documents by type, rather than by payor, is very difficult and redundant. Downloading files creates generic names without the opportunity to edit. I receive several 1099s for different accounts from the same processing house. Whether I download or enter manually, your procedure makes it onerous to verify the accuracy of information. I frequently cannot rename these files, making it impossible to confirm I've entered all information for each account. Very frustrating.

I ran into glitches on ALL 3 tax returns I created. I've never had so many issues using turbo tax in my life. I understand that glitches happen, but to have them impact EVERY return is unacceptable. I wasn't able to e-file my federal or state returns for my husband and myself because turbo tax believed my 1099-g info entered was incorrect. I had federal and state tax taken out of my medical leave pay in 2025 not sure if it would be taxable, but ultimately my benefits were not taxable. Turbo tax thought I entered my paid medical leave benefits incorrectly because box 1 was blank but had state and federal deductions. Meanwhile, I already paid to e-file the state form and couldn't even utilize the service I paid for. When processing my son's return, turbo tax treated his 529 distribution as taxable even though it went directly to the school and was used for qualified expenses. Fortunately, his distribution was small, so I just moved on. Looking online, this happened to numerous people and added large sums to their taxable income. When processing my daughter's return and adding her 401(k) rollover, turbo tax asked me to add information for her Canadian Pension. She doesn't have a Canadian pension. I know it wasn't just me, because I saw multiple complaints about this online. Even this comment box keeps glitching. That says a lot.

After all these years, their programmers still haven't figured out how to allow the cursor to scroll. As well, when a correction needs to be made per IRS, when you enter the corrected information, TurboTax doesn't resubmit the electronic filing and just keeps rotating screens instead. Sucks!