Software worked fine. Forced to Upgrade to Windows 11 after purchasing. Didn't read the fine print. E-mail had glitch that wouldn't allow me to use cloud-based software without making changes to my computer... Paid a $18 penalty for underestimation, even though I used Turbo Tax last year.

Good experience as usual. The only issue I did not get resolved or see the deduction for was the "Charitable Donation Deduction" for Non-Itemizers. I made $1500 in contributions by check or Direct Distribution from my qualifying retirement account. My AGI for 2025 Tax Year is $52,000 so I am eligible for a 0.05% credit ($1,500 - 250) of $1250. I did not see where that charitable donation was applied. Did I miss something on forms?

the turbo tax personnel were good. just to many issues this time around with navigating screens. even your person could not figure out why it was so hard to get to forms. The features seem to have changed. I have used TT for over 15 years and I may not use again.

FORM 1099 Q IS NOT A FRIENDLY AREA TO WORK WITH. THERE ARE ISSUES WITH LETTING THE TAX SOFTWARE . I COULD NOT FIND A WAY TO RECORD YEARLY COLLEGE EXPENCES SO THEY COULD BE DEDUCTED FROM THE MONEY REPORTED ON THE 1099 Q FORM. IN ORDER TO RESOLVE THE PROBLEM OF PAYING TAXES ON WHAT SHOULD HAVE BEEN TAX FREE INCOME, I HAD TO COMPLETLY REMOVE THE INFORMATION CONCERNING THE 1099Q FORM. YOU NEED TO CLEAR THIS ISSUE UP. IT WAS VERY FRUSTRATING.

Used to be better. This year I had several issues: 1. I kept getting an error on final check, but it wouldn't take me to the form necessary to fix it, nor was the error helpful. 2. Tried to use the help to find out about my car excise tax, but the help didn't actually provide any useful information. 3. There was information on the federal form (re: donations of goods vs cash) that was not transferred to the state return.

You Discontinued It's Deductible!!! Serious flaw in software!!! You wanted me to file standard deduction. Had I done so, I would have lost almost $900 dollars of refund!!! Help in software nonexistent. Blatant way to get folks to buy Advice. "Free" State filing that costs $25!

I have used TT for at least 15 years. Overall it works. But each year I find one or more frustrating issues. This year processing e-filing for Calif. was ridiculously maddening. Apparently you can NOT have a refund check mailed to you if you efile (or if so, I could not figure it out). Then the program tried to charge me a $45 "Turbo Tax Premium fee" to take the e-filing fee out of our refunds. When I finally decided to just pay the filing fee with a credit card, the payment screen would not allow me to enter the month of my card expiration. I am exhausted and frustrated. PLEASE FIX THESE ISSUES FOR NEXT YEAR!

All was great. Love TurboTax except it would be helpful to have TurboTax remind you if you have a PIN int the past that you have a new PIN each year that you must retrieve from the IRS and update within TurboTax as well as have decent instructions on how and where to change the pin within TurboTax if you have a pin rather then let you submit the return and then have it come back rejected and have to Google how to retrieve and where within TurboTax you have to go to input the PIN.

It is a great product. I have used it for many years. The only thing I had a problem with was getting it installed on my computer. I spent over 2 hours with a representative to get it to work. It all seemed so easy before. Wish it worked that way again.

On-Line version was NOT the same as desktop. I expected virtual look and feel and same outcome (pdf files, filing options) as desktop. Exited On-Line and shifted back to your known and trusted product. Particularly upsetting and off-putting was option at On-Line file step to pay $59 to e-file State or "Delete state return". (!) Desktop gives you options (to mail if you want) and if you chose e-file, state it is only $25.