I have used TT every year for many years. Until this year I have been super satisfied with my purchase and the output. But this year I was disappointed in the interview questions and completeness of the 529 programming. This 2025 version of TT did not handle two of my 529 situations properly: Room and Bad distributions for a college student living at home and 529-to-Roth rollover. First, the interview questions never properly handled 1099-Q entries for tax-free R&B withdrawals. I was forced to use AI to help me brute-force the worksheets into submission so that this legitimate distribution was not taxed. Second, when typing in the 1099-Q describing a $6,500 529-to-Roth rollover, when I checked the 529-to-ROTH check box, TT kept claiming an error in the final check and said essentially, "we are not done with that part of the program, come back later." But the weekly updates never fixed it. I spent a lot of time researching and fixing these two errors. Intuit - do better, 529s are not obscure corner cases, they are very common and the ROTH rollover has been in the tax code since 2024.

Program is cumbersome, has lots of bugs, has constant huge sized updates taking up way too much space. If I could complete and submit my tax return two weeks ago, why can't I file today without installing a 350MB update? There are also several things TT doesn't ask me about that I have to initiate on my on. My return was rejected because I wasn't prompted to input my 1095-A information. This should be a standard question. I use QuickBooks Online and the process for importing my QB data into TT is laughable. Especially considering Intuit owns everything and could prioritize a seamless integration if they actually cared about or listened to the needs of the consumer. After all the effort required to import data from QBO, every year there is missing data in the QBO data file. I don't even waste my time doing this anymore. There should be a one-click dialog box to directly export to TT from QBO. There's no excuse for this process being so onerous.

It was more difficult than previous years to follow instructions and input figures. I had 286 separate stock trades last year and I had to go into to all of them and select if it was a digital asset trade or not. This needs to be fixed. It was extremely time consuming to check all the boxes. There should be a box/option so that I can select a global fix instead of individual, or digital trades must be reported differently by the financial institution.

too many software glitches throughout the Federal interviews and forms, such as: frequent inability to enter supporting details, inability to scroll to correct month to enter credit card payment information. I've been using TurboTax since the mid-eighties consistently - this is the last year though. The software was released without adequate proofing for errors.

I'm so frustrated that next year I'll be looking for another product. It keeps asking if I want to e file state return when I owe $23. Why would I want spend an extra $25 to pay $23? When I get to the end it says I haven't selected anything to file.....I don't want to e file. I just want to mail it in, yet there is no instructions as to what to print and what to include. I had to go outside of TT and google it. I could have done ten returns for the time it took trying to get it to answer a simple question.

I purchased the TurboTax Deluxe Desktop Edition 2025, Federal & State Tax Return [Win11/Mac14 Download] product, which includes 1 state tax filing. However when I tried to file my taxes it would not let me proceed without paying $25 for state filing. This was already paid for with the deluxe product. How do I get my refund ?

I purchased the deluxe edition for a federal and one state return. I worked on the desktop. I completed my federal return but the software would not allow me to complete my state return. I worked with the help desk but they could not resolve my issue. They said there was a bug in the software.

TurboTax is easy to use as always. I completed my return in less than two hours and have just submitted the efile. I especially liked the new feature that pulled W-2 data from a picture of the paper form. It worked very well and saved quite a bit of time over entering the data manually and double-checking it. So overall, it was a very familiar, fast and even enjoyable process. I have been a desktop/Windows TurboTax user for 20+ years. I want to register a complaint, and it is a big one. I am one of the many Windows users who was forced to upgrade from Windows 10 to Windows 11 in order to install and use TurboTax this year. I strongly object to this, as I was planning on running Windows 10 through the end of 2026 at least, and possibly longer. One app should not force an upgrade to have to be performed before your customers are ready to do so. I'm sure that Intuit has heard this same complaint thousands of times already, so I won't belabor the point, but I will reiterate that I didn't care for this in the slightest. Bad decision, Intuit. If I did not have to upgrade to Windows 11, I would have given a five-star rating, but I simply can't do that. This review process does not have a way to separate that complaint from the overall user experience, so I have to downgrade my rating.

Brokerage Section was done terribly as it asks 169 times if the securities were digital assets. the fact that this section was done in a stock and brokerage section should've answered the question 169 automatically. This was my worst Turbo Tax experience yet.

I have been using TurboTax software on my desktop, now laptop, computer since 1996! It was always reliable and easy to use EVERY YEAR! Over the years I've had to file simple and very complicated tax returns and TurboTax handled it all. Until this year. I downloaded the 2025 tax year TurboTax program and it was incredibly "glitchy". I kept having to restart the computer when it got "stuck". Then I had to uninstall and re-install to escape from a State Tax loop, then when I got it going for my state, it wouldn't accept a credit card to pay the $25 fee for electronic filing. The program froze with an error message to keep trying again, and I did several times. Finally I gave up and printed my State return to file by mail. I'm so disappointed in the program this year! I'll try again next year, but please fix the problems. Thank you for such good service and product over the years before this!!