This year my experience is between bad and horrible. I've encountered 3 separate bugs in the software. One was admitted by Intuit, but I had to spend 2.5 hours on the phone with level 1 agent, before he conceded to pass me through to level 2, who were able to engage serious conversation, admit and file a bug report. Yes, it was fixed in 3 days. The second one I've found a workaround myself. The third caused the PC to crash twice! around the same place, few screens apart. I had no intent to work as a free beta tester for Intuit. The way you enter certain fields in K-1 could be (VERY MUCH) improved. I'd rather have direct instructions in the software than searching through the filing instructions and community forums.

very disappointed in Turbo Tax Deluxe this year.. always getting the message to activate the license and will be using up activation codes... I've tried shutting off the firewall and virus protection, but that still hasn't helped... Regardless, I should not have to shut the protection off on my laptop to do updates...and to think it's March 28th and they still don't have this fixed is insane... your business reputation is going downhill the longer you leave this issue hang out there. I've also been a long time user of Turbo Tax with relatively minor issues in the past, but this year is a completely different story..

I'm a Turbo Tax user of so many years, there no chance of me changing. Although, my returns are relatively easy, I';m sure most returns may appear simple but to some, they present challenges to those that have trouble balancing their respective check books (I've used Quicken to solve that life challenge early on).

I've used and promoted Turbotax for many years. This is the first time I've been disappointed with it. I spent several hours trying to import my investment information from Schwab and actually contemplated buying another tax software to resolve the issue. I finally found a suggestion on the blog and tried using Edge instead of Chrome as my default browser. Worked the first time. Lack of communication is a poor trait. I hope it does not reoccur.

I have been using for 20+ years. All excellent. I don't know what happened to the 2025 version. Full of changes causing glitches; I answered all questions and the answers were not populated on certain Forms 8606. The IRA/RMD calculations were not clear, etc., etc. It took me more than twice as long to be able to complete and finish. I was not a happy camper. Did Intuit respond nationally to explain what happened? I am wondering if 2026 will be the same. I may be trying out another service if Intuit doesn't explain what happened to all it's users. Thank you.

I've been using Turbo Tax for years and while I find it handles simple, straightforward situations easily enough, it assumes you might as well be a CPA for certain tax situations. Handling of AMT has ALWAYS been horribly confusing, eliminating It's Deductible infuriated me, and I found the Pennsylvania State Tax portion to be so confusing, I bailed and will file directly online with the state. PA has very simple state taxes so I really expected Turbo Tax to handle it in a more streamlined fashion.

Removing Windows 10 support was cruel and unnecessary. This of all the people that are still running Windows 10 on older computers not capable of running Windows 11. Many of them will not upgrade but rather will turn to another tax software. Otherwise, it was good as usual.

Please! Fix the TXF import for crypto investments! 2 different ledger tools a combined $200 expense and I have to make over 400 corrections when it finally imports. Also if you're going to allow online filing have bulk updates why not desktop!? Or a compatibility between moving to online for the investment filing then a transfer back to the desktop app? This has been a nightmare - a first for TurboTax but a bitter taste.

Life expert is very patient ! But our tax return is very simple and straight forward, don't need expert's help in the past. This year the new software made some new changes which made the easy filing more time consuming and not user friendly at all especially for senior people !

Hate new charitable contributions section! The previous Tax Year programs made it possible to alphabetize the various contributions to make them easier to find and work with. I think you could also rearrange the entries to suit my needs. Please retool and improve the charitable contributions section for TY 2026. Thanks!