We have always needed more information about the PSO benefits, as we are BOTH retired federal peace officers who should be eligible for the 3,000 deduction, but we cannot tell if we only receive one deduction , or both, and there's no guidance regarding this issue. In the past when i looked it up it appeared we could both take the deduction if we both met all the criteria regarding health insurance costs, but there is no turbotax guidance on this matter. And, need guidance on how to figure out of the PSO is given and how to calculate it to determine that. Although thank you for making the program easier to enter this information about the PSO and that we no longer have to re-enter it over and over each time you come back to it, or when you go out of that area than back in and out, having to re-enter it every time..

Seemed to work fine. Spent the extra dollars to efile state return. On March 14, 2026 received letter from State of Illinois that said did not have Property Tax information and removed credit shown on return. Was State of Illinois sent 2025 Schedule ICR with the efile?????????????

I have used Turbo Tax for 15 years and found it less clear this year. Also, when I went to upload my financial information from my broker it took me to a retail site's information. I triple checked that I was typing the correct account number but it took me to a different account each time.

I've used this program for more than 20 years. Somehow it is less intuitive than in the past. Also you are informed there are no errors in the review process. Then when you go to e-file you're informed you are missing info. Then you first have to figure out how to correct it. Worst yet, you're asked for info. in a 1099R box that has nothing in it. Seriously?!?!

I've been using Turbo Tax for at least the past 10 years, and 5 years for the software version. I had a bad experience this time. The software jammed up, and I just saw a "spinning wheel" for about 5 minutes. I had to force quit and lost all of my data. I was very close to the end of the process. Once I rebooted my computer and started it again, I realized that there were multiple places earlier in the process where I should have been prompted to save my information up to that point, but had not been given the option. The questions and prompts are very easy to follow, which is what makes this process less stressful. However, for the price of this product I would not expect these types of errors. I will likely not use this product again in the future.

Used to be better. This year I had several issues: 1. I kept getting an error on final check, but it wouldn't take me to the form necessary to fix it, nor was the error helpful. 2. Tried to use the help to find out about my car excise tax, but the help didn't actually provide any useful information. 3. There was information on the federal form (re: donations of goods vs cash) that was not transferred to the state return.

Guidance in some areas could be improved such as what part of auto insurance is medical and where to find it on the policy. In some cases, it is necessary to go to the internet to find answers to certain questions. Also, sometimes one gets a message that Turbo Tax does not support a particular document. This can be frustrating for a homeowner who is not a business owner.

This may be my last year using TurboTax. If Intuit takes TurboTax to Online only next year like they they are, I will go to another product like TaxAct who says they will ALWAYS offer a standalone version of their product. I have been using TurboTax since 1984 with Version 1.0a so this is a huge disappointment. Intuit's choice. Standalone version and keep Customers or Cloud-based only and you've lost a lot of people like me.

The features are good, but have been better in previous years. The guidance works well except for during the review process as it forces entry into the document instead of the Q/A lists. The interface works well and always has! That's I always choose the product. Compatibility covers most major operating systems. However, it would be nice to see a Linux version in the future. I've never had a problem with the accuracy of the product. Lastly, it would be nice to not have to purchase state efile.

Product calculations are accurate and the interface is easy to use. It is annoying the continuous popups trying to trick you into buying personal advisor ($60), insurance protection ($45), or State filing ($45) when it is not required in my state. Be CAREFUL not to unintentionally select them!