I got a little box requesting the login keychain password and couldn't figure out what to do. I tried my Intuit passwords, reset it, tried accessing the Keychains but nothing worked so I was forced to use the Federal Tax Refund option. It wasn't clear what password was needed here. Other than that, all was fine.

product was easy to use but i was surprised it did not ask for banking information . routing and account number until just before filing it really should have asked for this info as you finish up the federal tax forms like during the review. i went to the form itself and entered the info only to find out it could be done after completing the state taxes just before sending off the return

Turbo tax is easy to use but I did have some confusion this time. I had to go to Google to ask a few questions to see if something was deductible or not. It had to do with information transferred to the State form from the Federal. Although it transferred my Social Security info, it did not specifically tell me that it had or show me where it was until I looked at the actual form. Also, it implied that some investment expense that was not tax deductible in the Federal might be covered in the state. I kept looking for where that adjustment might be but, only after I learned from a Google question did I find that what I was looking for was not deductible on my state return either.

This year's edition (Deluxe) was not as easy to use as last year. Also, it is frustrating when you cannot enter figures directly into the box but the program doesn't prompt you to go to Edit to enter the figures under Supporting information (or whatever it is called). Every year I have to figure out why I am blocked. It would be so simple to add the direction/instruction on the page!

Really??? A $5 discount to e-file a state return BUT only offer the discount after customer actually files the US and state return (with multiple but same routing/bank entries for the refunds) and then ask for a review? You deserve a one-star this year.

I forgot to add something and had to file amended. This was the first time I have ever had to amend a form with TT and have used this product for almost two decades. Amending through the software into a tailspin. TT gave me three different numbers on the bottom line. Obviously not well at amending forms.

I had a few questions while going through the sections; they were answered without further assistance; used the links 'learn more' several times which were useful. I had to access the forms several times to understand what Turbo Tax was doing. Deep dives were necessary to understand the 1040 that was initially shown was a display-only form, there were two 'worksheet' 1040s behind it. Those wks helped to understand the calculations; so glad I am not a tax expert, it would make my head explode.

Really not happy that TurboTax discontinued the itemization feature of donations. It used to be simple to enter all items and proceed. We had to use a third party accounting software to track everything and upon importing it still produced lots of errors.

TurboTax is a very customer friendly software . It uploaded the information from my previous tax submission saving me time. I like that the Turbo Tax will show you the amounts entered in the previous year so you can quickly and easily make a comparison as you are inputting the current information. I don't have to worry about the accuracy of the amounts reported because TurboTax accurately calculates the numbers. For an elderly person like me, this makes my tax year easy to get through each year.

When TurboTax starts up on my computer, it usually says "Update will take 5 minutes." Several hours later, it finally has updated all that it needs to change/add, and is ready for the user to begin utilizing the program. I have a fast connection rate with my computer ISP, but that doesn't seem to affect the rate of update from the program. It wastes a lot of time.