I have used TT for about 15 years. This year the software was attempting me to use on on-line version, which is where I started only to move to the more consistent desk top version. Also, I submitted by taxes and received a confirmation - only to receive a text indicating that I did not sign the return (which I know I did). I went back through the Intuit links to "correct" the error they said. The software has me resubmit payment information and tried to sell me multiple products and upgrades. In the end, the transmission would not go through because one was already submitted.

I've been using Turbo Tax for over 20 years and have loved how it helped me complete my taxes for less than paying for another tax service. This year, however, I felt as if the explanations and information provided were often too vague, putting the onus on me to know the details. One example was the car loan interest deduction; there was little information provided on how I was to know if I could deduct my interest. I had to spend additional time to find that information using other online sites (such as how to determine where my car was manufactured). In addition, for charitable contributions that are items instead of cash, the It's Deductible no longer exists. The search bar to help estimate item values is dependent on me typing in the correct title according to the search parameters (especially for women's clothing). For example, if I typed jeans, I got options for men's and boys, but not for women. I had to type "Women's: jeans" before the option came up. This is not only cumbersome, but perhaps also discriminatory. Also, for this type of deduction I had to type in the type, date, item description, and value for each type of item that was donated. The time it took was excessive. It wasn't fast with It's Deductible, but at least I could input the information for one date all at once. I'm not sure if other options are better for doing my own taxes, but I would suggest Turbo Tax take a hard look at what people don't like about the tax year 2025 version.

Used to love this program, but I'm already looking for an alternative for next year. No CD is a pain - hate having to download software, struggled to view last years file because I couldn't get logged in to the Intuit account, the limited filings is a real disappoint - no longer worth the effort, have 2 different Intuit accounts for the multiple years which you wont let me combine. Overall, this has been an awful tax filing experience.

We used the desktop version this year and it behaved very differently to the web or app versions. Particularly when trying to import documents. I even worked through both versions and got different numbers. I already hated intuit for the corrosive effect they as a corporation has had on our country, adding user difficulty and unreliable results frosts the poo pancake.

It was a terrible experience this year! I've used this product for many years and this year was frustrating. First, it wouldn't link with my financial institution to download 1099's then second my file must have gotten corrupted because when I went to edit and file 50% of info was missing and then it was duplicated. Also hated the AI interference with search function.

Everything was fine until I e-filed my federal tax return then returned to the app and updated the federal return with medical deductions and charitable contributions that would impact my state return but not the federal. When I tried to e-file my state return it was rejected because I chose not to e-file my federal return again. So the bottom line is that there isn't anyway to refuse to file the federal return. So now I've e-filed federal twice.

Everything was good except for a NYS inflation refund check which caused a 1099-G form. There was no way to add this form without calling it a business income and requiring me to create a business in TurboTax. It was a small amount so I just ignored it but there must be some way to record it as other income. Apparently you can't do that with a 1099-G. I didn't see any way out of this one.

As to accuracy, fed & state returns are similar to previous years'. Guidance is generally good; entering modest income from royalties as academic author requires very close attention, and I am not at all aware of all the information Schdl C requires, but T'Tax seems to handle it OK.

I have been using TurboTax for many years and switched to the Mac version in 2020. So, far, it works great and I convinced a friend to start using TurboTax for his Mac after his accountant changed him some ridiculous fee to do his simple taxes where he only qualified for the standard deduction. The only concerning issue with TurboTax is they keep copies of some of your tax data in their cloud.

I was unable to transfer amounts from three different investment accounts despite the login for each being successful. Transmission failed. As a result, I had to input a lot of amounts by hand. I also had to manually edit a NY State Prior Year Tax worksheet to correct an error that was not of my making. This data should be correctly imported from last year's return.