Federal was easy. However, State was incorrect for a part-year resident. I tried to call TurboTax to report this but the hold time was too long. I consulted an outside consultant (JustAnswer) who confirmed the TurboTax errors and worked with me to get the correct numbers.

I am not happy at all that Turbo Tax now charges a fee to efile your state return. We are already limited to one free state download but it had previously included up to five free efiles for the state return. Now that benefit is gone. Really Turbo Tax!

very disappointed with not being able to efile through first try. There was no issue on my side and your software wasn't able to identify the issue. As a result, I used up my five efiles very quickly and weren't able to efile taxes for my family. I'll reconsider using turbo tax next year

I've been using TurboTax for around 25 years. After this year's experience, I'm looking for another method for next year. Your software has gotten to the point that it is more about the marketing and pigeon holing customers away from what they desire that it was a fight to make the software work. I want stand alone software and sadly TT is no longer that option. I spend money on stand alone. I don't really get that and I have to fight to avoid the constant push to force me down a software track I do not wish to go. This is not about the tax calculation. hoping that's still correct. It's about a company model that no long puts customer wishes as a priority. Market to me once and then abide by my decision! Even the TT AI feedback GUI won't let users select/deselect the review topic or submit negative feedback without extra work. TT has decided for me. I've decided, too.

The Mac version is missing some basic functionality. When entering charitable contributions, the column for the amount is not wide enough and the list of organizations cannot be sorted alphabetically. When transmitting the returns electronically, the program does not automatically save the return so when you exit as suggested a later log back in - the program responds it is ready to file the returns.

difficult to follow the steps if you have multiple areas to include ( such as rental properties and business income). Entering K1 information is very difficult. Entering a K1 sale gives NO GUIDANCE If you download your new year K1 it wipes out the history of the companies that you have entered previous information. The error entries give no guidance. .

Turbotax has always been very accurate in my experience. The deluxe version is very compatible with my taxable situation. I never have to hunt around for what I am looking for.I haven't interfaced with the extra help from experts. I haven't needed the extra guidance.

This is my third year using Turbotax. I generally find it easy to use and the guidance works well in helping to get me through the process and make sure my return is accurate. Turbotax moved me quickly through all the elements of the return. The organized process made me more thorough and resulted in maximun tax savings. My only slowdown was gathering the necessary information. I had some difficulty this year with errors that referenced specific tax forms generated in the process. I did not know how to correct things since I had no direct connection with the form. Turbotax help via telephone was excellent in helping me quickly pinpoint and correct the errors. All-in-all the software made tax time less stressful and was "way better" than trying to do everything manually. It was also a lot cheaper than hiring someone to do the same thing that Turbotax can do.

This 2025 desktop version had so many glitches! it wouldn't download the proper year, wouldn't transfer my tax info from last year, the learn more links wouldn't work, the credit card payment was very difficult to work & it cloed out before i got to efile!

The process of adding the personal IP PIN number from the IRS is NOT well covered in the software's guidance. I went through the trouble to find it from the IRS before I began doing the taxes with TurboTax. I expected that at the appropriate time (getting ready to do the e-file) there would be guidance from the software to take me to a prompt and allow the opportunity to input the IP PIN. That didn't happen. It took the IRS to reject the return first before I knew that there was a problem, then had to trouble shoot how to fix it. That should not have had to happen. Fix it.