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Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for
SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA
4.6 out of 5 stars
stars
1,820 ratings1,412 reviews
  1. 5 stars74% (1,339)
  2. 4 stars17% (309)
  3. 3 stars4% (76)
  4. 2 stars2% (29)
  5. 1 star4% (67)

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Showing 821-830 of 1,412 reviews
Aug 5, 2023
OVXRZ
3 out of 5 stars review

Good, with some trade-offs

This is a good choice bang for your buck choice. TV image panel is overall good for your entry average consumer. Whites are a little blown and washed out. - Sound on this tv is not great at all. And I really mean, not great. Get a sound bar. - Navigating through the TV's interface, menus, and settings just feels too slow for a 2023 device, but hey, i'm not surprised either. - To solve the slow pace of navigation, I highly highly recommend getting a streaming box device instead, such as an Apple TV, to make the experience more enjoyable when navigating through your streaming content.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi OVXRZ, We appreciate you taking the time to provide a detailed review of the CU7000 TV and are happy to hear you are enjoying the 4K image quality. I have a few suggestions regarding the picture and sound on your TV, which may improve your experience. First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. Next, if the image you’re seeing isn’t to your liking, there are several picture settings available that you can adjust. Go to Home > left direction button > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1. Standard: Is the default mode suitable for general viewing environments 2. Dynamic: Makes the picture brighter and clearer in bright viewing environments 3. Eco: Provided to save energy 4. Movie: Suitable for watching TV or movies in a dark room 5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching. You can also fine-tune your picture with expert settings such as brightness, contrast, sharpness, and more (All Settings > Picture > Expert Settings). To adjust the sound on your TV, go to Settings > All Settings> Sound > Sound Mode or customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings. I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Sep 27, 2023
H20skier
5 out of 5 stars review

Great features when only have wifi.

Bought this over a month ago and am loving this tv. I love the new remote with quick buttons. We have moved to an area with only satellite internet and this tv is working great. Love the Samsung TV plus channels too. Easy access to my blue ray dvd also.

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
Aug 19, 2023
PC Medic
3 out of 5 stars review

Picture was good, but that was about it

Picture was excellent and plenty of apps to choose fromso thought this would be the perfect set for the bedroom. Unfortunately, very poor quality low featured remote is included. Easy enough, as we have other Samsung sets in the house. That did not help with the slow responding and clunky menu system or the very bad sound quality. Ended up returning.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Brand Ambassador

Hi PC Medic, I’m sorry to hear that the sound quality and user interface of Samsung’s CU7000D TV were not on par with your expectations. We’re always here to help, and if given the chance, we could have assisted in providing adjustments that may have improved your experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. We hope to regain you as a customer in the future. ~ Samsung Advisor

Oct 18, 2023
GreatTV
4 out of 5 stars review

Beautiful Picture

[This review was collected as part of a promotion.] This TV is the best I have ever had. All the Pictures are Crystal clear . The only reason I am giving 4 stars is because the sound will turn off sometimes and I need to unplug and start again. The sound does not go very loud but with a sound bar it is great. Also,I think it could be friendlier to the user but I am a bit challenged anyway. Overall I liked the TV so much I bought a second one. My husband loves watching the Games on it.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Advisor

Hi GreatTV, We appreciate you sharing details of the sound issue you’re experiencing on your CU7000 TV. There are a few troubleshooting steps I recommend trying if this happens again. 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

May 31, 2023
Bouge1957
5 out of 5 stars review

Great TV. Easy to set up.

[This review was collected as part of a promotion.] Great TV. 100% wifi set up. Very easy. Migrating my streaming accounts was very easy. The Samsung TV app is very nice. The remote could be a bit sturdier. The back pops off easily. Otherwise, I highly recommend it.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Jul 6, 2023
poncex3
5 out of 5 stars review

Great TV. An actual smart tv.

[This review was collected as part of a promotion.] I love this tv. Apps work and run smoothly. Picture is great. Works perfectly with my samsung galaxy s22 ultra. Watching movies and playing my Xbox is great. 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😋😍😍😍😋

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Oct 18, 2023
Debbie101
5 out of 5 stars review

This television has great features.

[This review was collected as part of a promotion.] We use this television for regular channels and a little streaming. Whatever you want to do this television can deliver with ease. This television had great features and picture. The television is user friendly which is a welcome surprise.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Oct 1, 2023
TammyJammy
4 out of 5 stars review

Great Deal!

[This review was collected as part of a promotion.] This TV has a great display, and impressive refresh rate. Both games and movies look great on the CU7000D. My only gripe is that the operating system feels a bit clunky, and confusing at times. This is a great product for the price, and I'm very happy with my purchase.

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018
Jun 1, 2024
50" Crystal UHD 4K Smart
5 out of 5 stars review

Excellent value for the money!

Our Samsung has completely satisfied all of our desired features in a 50" TV! This Smart TV is a perfect addition to our home, and the picture is incredibly crystal clear.The TV was so light, and the set-up was very easy. We were able to watch a program within a few minutes! We have enjoyed many of the apps that the TV has to offer. A great purchase!

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
May 28, 2023
Johnnyboy
5 out of 5 stars review

Truly crystal clear

[This review was collected as part of a promotion.] I game and watch movies with my Samsung. The gaming works so well. The graphics are excellent. I have never had a better experience than with this TV. Everyone should watch there favorite Marvel movie with this. Doctor Strange was every bit as good as it was in the theater. The colors just pop and it is SOOO FAST! Never had a better TV than the Samsung Crystal series. I LOVE my Galaxy S21 and galaxy watch just as much. Thank you samsung for making my life a little better everyday!

Review from Samsung US
Helpful?6RZZK6GIRBUS13960862018