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Customer reviews for SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA for
SAMSUNG 65" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN65CU7000DXZA
4.6 out of 5 stars
stars
1,820 ratings1,412 reviews
  1. 5 stars74% (1,339)
  2. 4 stars17% (309)
  3. 3 stars4% (76)
  4. 2 stars2% (29)
  5. 1 star4% (67)

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Showing 1-10 of 1,412 reviews
Nov 25, 2023
LoveStamping
5 out of 5 stars review

Verified Purchase

Good purchase

So far so good. Have only had tv for a couple of weeks. We are not tech people so need simplicity for setting up. My grandson did most of it. We are still figuring out a few functions. We are purchasing a soundbar as it appears we need this for some channels. The TV often asks us to sign in to a Samsung account. We have been able to bypass this but I will probably set up an account soon. The picture quality is very good for us. I know there are higher grades for picture quality, buy we are very satisfied with our picture quality. We still have cable TV along with many streaming apps. Sometimes we have to manage to get back into Spectrum cable. All in all we are very pleased with this purchase and at such a great price. Was delivered in tact and on time as was given.

Helpful?6RZZK6GIRBUS13960862018
Apr 10, 2024
Steven
5 out of 5 stars review

Verified Purchase

Samsung 65" Class CU7000

Overall, a great TV and value. It has clear clean image and does a great job streaming. Additional if I do have any problems with the unit there a 3-year warranty to help address future problems. Overall, greatly enjoy the TV and can't wait to next year football season.

Helpful?6RZZK6GIRBUS13960862018
Nov 16, 2023
BB21
5 out of 5 stars review

Verified Purchase

Big Screen View

Wanted to get two or three at this price point. Great picture and simple to connect or hang to a wall mount and surround system.

Helpful?6RZZK6GIRBUS13960862018
Apr 7, 2024
DB
5 out of 5 stars review

Verified Purchase

Wife wanted one.

Easy set up, excellent picture quality you expect from Samsung. Bought one for my mother in law as a present, my wife liked it so much I had to buy another one for us the next day.

Helpful?6RZZK6GIRBUS13960862018
Dec 10, 2023
Evil
5 out of 5 stars review

Verified Purchase

Great TV's for the everyday use.

We just finished a new build and decked out the house with X2 43'', 55'', X2 65'', 75'' Great TV's for everyday use. Works great with the "Smart Things" app. When our daughter falls asleep with the tv on, we don't need to try and go find a remote to turn it off, just simply turn off from the app, without having to go into the room at all.

Review from Samsung Canada
Helpful?6RZZK6GIRBUS13960862018
reply from Samsung Support Team

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Dec 14, 2023
Raquel not Raqi
4 out of 5 stars review

Verified Purchase

To 65" or not

Wanted a larger TV for my bedroom, so settled on this 65". Should have gotten a 75", because once out of the box, it did not see that large...more like a 55".

Helpful?6RZZK6GIRBUS13960862018
Dec 3, 2023
Dave
4 out of 5 stars review

Verified Purchase

Samusung 65" TV #1

This was an amazing deal. $428 is crazy cheap for a 65" TV with a 3 year parts and labor in home warranty! Great picture.THANK YOU SAM'S CLUB!!!

Helpful?6RZZK6GIRBUS13960862018
Mar 13, 2024
ET
2 out of 5 stars review

Verified Purchase

Screen freezes

The TV freezes on occasion and will not allow you to exit out of the app or turn the TV off until you long-press the power button for several seconds.

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi ET,Thank you for sharing your experience with the CU7000D TV, where you had issues freezing/lagging. We recommend ensuring your TV is running the latest Firmware update. Go to Settings> Support> Software Update. Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.~ Samsung Advisor

Jan 3, 2024
Terenna Taylor
1 out of 5 stars review

Verified Purchase

Terrible Customer Service

Terrible Experience, the television arrived and there is a black line going down the screen. I immediately sent in a negative review and did not get a response. We had to call and finally got someone to help us. It took less than a day for me to complain, but over 48 hours to get someone to respond. As of today, i still have a defective television, that i paid for. They were suppose to come today to pick it up at 1pm, no one showed up, so i am still watching a defective tv and receiving incompetent service.

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi Terenna Taylor,Thank you for letting us know about your experience with Sam's Club Customer Support. We appreciate your patience as you wait for your TV to be picked up. If you need more help with your return, I recommend getting in touch directly with Sam's Club. If you ever have product questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Dec 12, 2023
Jay
1 out of 5 stars review

Verified Purchase

DOA TVs are the worst way to start the holidays.

Opened the TV with lots of anticipation and excitement from the family. We finally got that BIG tv we have wanted for a few thanksgiving now. After clearing out the previous LG TV we set it up on its stands/legs and powered it up and it showed up as a dark dark screen. After two hours of researching and YouTube guidance and trying out all the soft reset cycles and the power down and multi button presses and so on and on, it remained consistent in its dark dark appearance. Black screen was still the new show on this TV. So we called Samsung support and after three tries we're finally put into a call back queue with a 20 min wait cycle. And like behold after 40 mins we got the call from Samsung support. After 30 mins with Samsung support we concluded it's time to get this brand new TV serviced or return it to SamsClub. After three days we are waiting for FedEx to pick it up for the return. The saga continues. Worst tv purchase experience.

Helpful?6RZZK6GIRBUS13960862018
reply from Samsung

Hi Jay,I'm very sorry that the CU7000 TV you received had display issues out of the box. Please know this is not the quality we expect from our products. I hope your return is processed quickly. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:1) LiveChat2) Manuals, Software, & Warranty Info~ Samsung Advisor