Hi Daveout,We appreciate your feedback on the Samsung CU7000 TV. I'm sorry to hear you are experiencing issues with your TV and volume shutting off multiple times a day. I have a few recommendations for you to try. 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.If the TV continues to turn off by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:1) LiveChat2) Manuals, Software, & Warranty Info~ Samsung Advisor

Hi Sharon,Thank you for sharing your thoughts regarding the CU7000 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Advisor

Hi Watcher, Thank you for your feedback on the CU7000 TV. Please know your opinion is important to us and will be shared with our internal teams. I believe what you are describing is a feature called Auto Motion Plus, which eliminates ghosting and blurring that occurs from fast-moving images. These motion smoothing settings look great on live TVs, like sporting events or parades, which are filmed at 30 frames per second. Most movies, however, are filmed at 24 frames per second and are not intended to be viewed with these features. When turned on, this causes the dreaded soap opera effect. To Change Motion smoothing settings on your TV: Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings). 1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched. 2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom. If you select Custom, three additional options are available: • Blur Reduction: Use the directional keys on the remote to adjust the Blur setting. • Judder Reduction: Use the directional keys on the remote to adjust the Judder setting. • LED Clear Motion: This option allows you to configure the LED backlight to sharpen fast-moving images. Select to turn On or Off. I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor