Very positive with various staffers, especially.Especially Bobbette, who was helpful, patient and highly experienced at her job. Hope I get connected to her next year.

when you get to the print tax forms for mailing its confusing . pdf and review forms. i found that in order to print you must review.. not really explained.

Not pleasant...Transfering into from investment accounts was scary, no reassurance than the correct account or info was transferred, also keep transferring the same account without questioning.

well, you have an error on your system. Paid my Taxes, filed and your system calculated my IRA conversion wrong! I overpaid. the IRS correct my filing and sent a refund.

I did have a few issues after I thought I imported last year's info, but it all worked out after a very long phone call with your representative Cindy who stayed on and walked me through them as I was having a few "need reviews"

Do not like the new software. It is a little confusing for me with all the extra boxes in the wage and interest section. Then I had to go back and reenter information again. Not sure what I was doing was correct.

Need to get it to work with windows 11; had to pull out old laptop after spending hours with your tech support and never got 2024 to run on new computer

I seldom rate anything at the top or the bottom of the scale. However, I did consider rating TurboTax Premier with the top rating. Keep up the good work and I look forward to an enhanced 2025 TurboTax product.

Live help charges showing up before Audit defense was new this year and confusing to me. I always buy Audit defense, but this was new and confusing and I ended up buying both.

Unable to print screen screens that I wish to save onto a word document. Not sure if this is a TurboTax issue of a MicroSoft "feature". Have been able to do so previously over the 25 years I have used TurboTax.