The newly designed import process is very difficult to work with - and it is impossible to import and update one imported account from a financial institution without deleting and re-importing the entire set of accounts.

I have use Turbo Tax for years. This year was different and I don't consider it better. I think people get use to the questions and the graphic after years of use, unless it is noticeably better why change. It is not better!

I did have a few issues after I thought I imported last year's info, but it all worked out after a very long phone call with your representative Cindy who stayed on and walked me through them as I was having a few "need reviews"

TurboTax answered a question on a very difficult return. Sometimes you have to ask more than once and it would be nice to get a person back if you asked to talk to them again.

Some answers are difficult to find under the HELP section. Downloaded 1099-B do not have Recipient address properly added - even though it is on the 1099-B

Filing myself with Turbo Tax for the last several years has worked great for us. Well worth the money for a typical household and a small Farm business.

the program was much more unuser friendly this year with the big icons on a page and no information as to what they were for without clicking on them.

While working in 2024 tax, in certain areas turbo tax asked me to go back 2023 forms to get the information to fill in. I believe there is a way that Turbo tax could retrieve that information from 2023 forms, which would be very handy for me.

Much better than previous years. Had technical software issues that took almost an hour to resolve but they had the patience to follow through to the solution

Constant LOOPS when trying to solver problems. Search function stinks. Endless UPDATES--even after reviews and Smartchecks, when it came time, minutes later, to file, I got an error because it needed an Update. FFS, tell me before filing!