I use turbotax most years unless I have special tax situations that require additional assistance. I use the guided format and the hints on topics to help me. I find it helpful that last years information is imported so I can confirm I have all my forms. In general, it is relatively easy to complete my taxes. Thank you

85 % of support was helpful, all agents were very courteous and understanding. I thought the first agent I spoke with should have known how to import 24 returns after I forgot to enter them before starting on 25 returns. Wasted about 4-5 hrs trying through various channels until I asked Gemini. Gemini gave me the answer and took a few minutes to enter 24 returns, Evan after I started 25 returns. Was never able to contact professional help after Paid the $60 fee. I needed help with a trust KI schedule. I would like a g\credit of the $60

my 2024 Turbo Tax data did NOT transfer to 2025 Turbo Tax as an input in many areas, so no comparison was able to be done. During Electronic filing of 2025 Federal and Ca State, the 2024 AGI was INCORRECT, and both Federal and State were rejected. 2024 AGI has been manually corrected and submitted to IRS for 2nd round of filing. I have lost some confidence that my 2025 return is correct after experiencing multiple errors.

No way to handle multiple Homeless Contribution Tax Certificates for Colorado return. The screen for entering investment 1099's has large blocks for each possible source and duplicates some entries. The large spacing makes it difficult to recognize unnecessary duplicates. In some instances, TurboTax user interface is getting worse. In general, screens need to be concise and to the point without unnecessary decoration. When fields have supplementary details (which may have been carried over from the previous year), there should be an obvious indication that a popup form is available for the field.

Turbotax has gone downhill this year. It lags without showing its even running, I have to run it in admin mode and it keeps asking me to pay again for things I've already paid for. I'm very much contemplating switching next year after being I believe a 15+ year customer. Unfortunately, thumbs down this year. I hear that I'm not the only one. I suggest that you issue a public apology and explain why you will do better next year. It's that bad.

Software works pretty well, but a number of questions are not precise or accurate, and I have to answer inaccurately to move forward. Makes it confusing to complete. Also, I have paid for state e-filing multiple times, and spent hours trying to e-file last year and this year, only to be told the e-filing window has closed or some other issue, so I have to mail it in. What a rip-off.

TT leads you through tax topics in a logical order, making the process as easy as possible. IF you have your needed information organized, it streamlines your tax filing process. The interface is 'friendly' and easy to use. In fact, TT 2025 is easier than ever. One minor complaint - for those who do not want to use the cloud, it is much more difficult than it should be to get to the downloadable version!

I have been using Turbo Tax for ages, since long before it was an Intuit product. This year was my absolute worst experience and I doubt I will use it again next year. The Deluxe product is now pretty bare, so I had to get the Premier. Then it never asked for my IRS IP PIN, so my return was rejected and I had to to figure out where to enter it on the software because it doesn't show up in the usual questions. I know it used to be. Also I had questions about the program itself, nothing to do with taxes, but was directed to JustAnswer and a CPA, so more $$$. Seriously, I don't know what's happened to Turbo Tax, but it can't be any worse.

TurboTax has a good, simple platform to file taxes. However, they have turned their platform into a intrusive add-on sales machine that constantly askes about purchasing upgrades or pushing you to their online version. Product is becoming less appealing every year.

I ave used TurboTax for decades and always easy and understandable. I trusted this software. Until this year. Last year was the first year to take RMD from my IRA's. It took about 4 hours but was easy. This year was a nightmare over 3 days and nights. It fought me all along the day to get data into the program. I have always trusted Turbotax. But if I am still alive next year I may hire an accountant. Vert sad to say that