Online information access was exceeding slow. I never was able to get the information I needed. I was supposed to receive a $10 credit with the software I acquired but saw no way to get that when I checked out. I did like a lot of the new graphics.

I was on the phone for more than 2 hours and did not get resolution of a problem with the software. Had the most problems with turbo tax this year than with any other year. A software glitch where I could not uncheck a selection box that did not apply never went away or got fixed.

I've used TurboTax for many years and am generally satisfied. I use the EasyStep process, occasionally switching to Forms to clarify details. I encountered difficulty entering information in my 2024 return because of a change in the way TurboTax displays information in the 1099 section. My husband and I need to enter information from multiple accounts at different institutions, some belonging to him, some to me, and some to both of us. TurboTax did not display these discrete accounts clearly. I found online discussions indicating that many TurboTax users are flummoxed by this.

TurboTax does not provide the capability for adding documents that are needed to justify certain deductions. For instance, filing for "Impairment-Related Work Expenses" on Form 2106 requires the filer to add documentation the explains why the filer is taking this deduction. I have a letter from my doctor which provides this justification but will have to file my taxes via the U.S. Postal service rather than filling it electronically due to this shortcoming in TurboTax.

Had terrible time with the Foreign Tax paid on one 1099-DIV form. Need better instructions for it. When I went to Forms on Turbo Tax to find Form 1116, I had bad experience going back to the tax return I was working on: 2024. If one needs to pay more or less, one needs a way to go back to the payment section. Also, would like to print separate screens from TurboTax while entering information, if possible.

generally pretty easy to use. Some places i don't understand and just take their word for it. It seems to change every year with weird things. i like to print certain pages and it won't let you. Strange. Sometimes it works easily and sometimes not. Does the job but can be confusing.

This year the process was more compicated. The path using the software was more difficut. i ust used the option to pick on what i wanted to work on. Also there was an error that sent me to tax form to correct the error and it was not easy to figure out what to do.

I found TurboTax easy to use in TY2024. I am saddened, however, that the "math" behind many of the calculations is getting harder and harder to access as the years go by. Developers, please strongly consider ways to make us analytical types happier by providing easier access to calculation methods, when we wish. There are often times that I am finding the calculated values presented in forms are opaque in how the calculation works. Sometimes a "data source" option exists when right clicking on the value, and sometimes the value doesn't easily lend itself to verification through a "data source" option upon right click. TT used to be much friendlier in this regard. This is especially true on the State forms. I still like TT, but think the calculation methods should be more easily viewed, when desired.

Turbo Tax SW continually blocked me from what i needed to do. i tried to add a state for taxes, and it got stuck and would not let me progress. it took 3 different tech support people to figure it out, only to have the last one charge me $160 for what should have been a $45 state adder. Then, when I tried to pay for my state filing with CC, it gave me the same 'hmmm...we have a problem' message and would not take it, forcing me to pay $40 for Turbo Tax to 'manage' my extra $25 fee.

The software needs a complete overhaul. The "easy steps" are not easy. They require you to walk back thru almost every step if you want to make one change such as to modify an expense number used in a business. And there is not a summarized detailed screen where you can see how everything is calculated within a section such as schedule C. Trying to figure out health insurance and the ACA section was horrible: I had to fix things at the end just to be allowed to submit my taxes. Who knows if they are really correct. And I am a CPA. I cannot imagine using the software without an accounting background.