I have used Turbo Gas for ten years and have been happy with them in the past. The only reason I'm giving it a 2 this year is because at the end of my filing there was a hidden $40 processing fee to have Turbo tax send my Federal refund to be direct deposited to my checking account. I could not find an option given to NOT use their 3rd party to do the deposit to my account. I have never been charged this fee in the past. I called Customer service and then the Resolution desk. Neither person could figure out why I was being charged. They said it's what Turbo Tax charges to direct deposit the refund even though their web site says there is no fee for Direct Deposit for Federal Tax refund.

I have used Turbotax for several years. This year there was a new wrinkle that was difficult to use. Under Interest and Dividends a different screen showed up that was confusing. I figured it out. Luckily the other entries looked like the ones I used before. That was helpful.

Normally a 5, this time a 4. I had two 1099R. One of them is a pension and RMD does not apply. The other one needs to answer the questions about RMD. When I was entering the first one, I inadvertently stated that it had an RMD of "X". When I was entering the second one, I realized my mistake and went back to the first one and changed the RMD answers. However, TurboTax retained my original answer, and I was only able to correct it by going into the Forms section and hard-coding the correct number.

Total rip off, charged me $25 at the very end to e-file state. They also ripped off my kids -- forced to upgrade to deluxe just to file a 1098-T to report tuition, which is a total money grab of the $1000 AOTC that is trying to help kids pay for college.

It helps to have all your paperwork done and organized before you start - as well as your prior year returns. I have used TurboTax for years and have been satisfied with both the ease and accuracy. Tax prep is never a breeze but this system is very user friendly.

I was saddened with the changes made from TurboTax years 2024. 2 software to follow.023 was a much easier. Importing Financial software was a nightmare making sure that everything was pulled in. Som things I had to discover missed and had to type them in. Change for the sake of change is a waste of time and resources. I also had great difficulty with obtaining my Foreign Tax credits, since i have two brokerage accounts. I am not confident this return is correct and acceptable. Even the individual stock transactions are not logged. I may be looking elsewhere next year. Very disappointed.

The experience was good although I have trouble with compound questions like did you do this and this....because if one is no they both are....and that always makes me nervous. I had a great deal of anxiety because I had gotten used to using the CD (that is what I learned first) and I am a disaster with the computer...more so as I get older. I would have preferred just paying the $10 more up front...as it turned out I was able to call and get some help but it makes me nervous. I am taking care of an invalid parent and this just adds to the anxiety and stress I feel. I may soon have to take the taxes somewhere because it is stressful and my taxes aren't even that complicated.

I have used TurboTax for many years and always had an excellent experience. This year was a disaster. The interface with my bank/broker was terrible. Partial info was downloaded, the program requested additional info and then deleted previously downloaded forms and overwrote or left fields blank in the existing forms. In addition, identifying information on the forms was missing, requiring reference to account numbers to put names on the forms. Substantial manual effort was required to correct the forms, re-download, research and add missing data, etc., I think I should be reimbursed for at least half of the cost of the program.

TURBO TAX IS AWESOME AND BEST. We are doing our taxes from last many many years by using Turbo Tax . It is easy and very simple to ffile our taxes by using TURBO TAX. Thank you Turbo Tax for coming to our help and making our tax return easy. MUBARAK PATEL

I did contact a Turbo Tax Llive person and she was very patient and helpful for me. My other problem was that the Washington State form would not download for be and closed out the Turbo Tax program. I did determine that I did not need the state form so I skipped it.