In general, a good tax preparation product. Intuit-TurboTax needs to focus on including electronic versions of newly issued IRS Tax forms in the TurboTax Desktop (or online) product so that it is not necessary to download the new IRS forms from the IRS website, fill them out manually and then have to file a paper return. The real value of TurboTax is its ability to import financial data from user's financial websites as well as file returns electronically, thus taking weeks off of the time waiting for a refund.

TurboTax has had at least one serious flaw for years, and finally it's become so egregious that I have to say something...again! In topics that may be "less common" it asks me for information that it should be able to look up. It has direct access to 25 years of TurboTax returns on my hard drive and can pull information from them easily, but in so many critical moments it asks me whether I had any residual this or previously disallowed that, during the last N years...or it asks me what my depreciation was for something that it should easily be able to find. It's VERY aggravating because I must spend hours all-told looking through dozens of old returns and very often come up empty. I don't know the form phrases to look for, or the forms or worksheets to look in. But TurboTax should. I ALWAYS keep all worksheets, so TurboTax should be able to find that info. I also greatly dislike how TurboTax started out from the beginning of my return this year factoring in a big estimated tax payment penalty and only after I went to HUGE lengths over DAYS of time working needlessly through several layers of annualization data-gathering and calculation, and then another exercise that asked me if I wanted to assume that a withholding date is the same as a paying date (which it ALWAYS is...duh)...only after days and days of that did your program admit to me that I could just request a penalty waiver if I had retired the year before. Your program was doing everything it could to HIDE that from me until the end! It's almost as if TurboTax didn't want me to find that part of the return. So WHO IS TURBOTAX WORKING FOR??? WHOSE PRIORITIES IS TURBOTAX TRYING TO OPTIMIZE/MAXIMIZE??? I thought it was me, but that experience has convinced me otherwise. I think it may be time to try a different product. Also, TurboTax is MONTHS late on finalizing some forms. That's inexcusable. I've been working on this return since late January and now it's a week into April...and finally your product says "new updates available tody" and is "willing to finalize and print the return." Really pathetic...and please don't blame the government; you can give me a warning that some form is late and prelim, but you NEVER have the right to prevent me from printing the return and taking my chances on filing it. Finally, this is the first time I used the MacBook Pro version of TurboTax. After EVERY SINGLE CLICK it takes 30 full seconds of "thinking" before I get to see the next "EasyPage" and select the next button. I have spent hours every day for 2.5 months because it's just sooooo slow. Don't blame my computer; it's late model, a Gig of RAM, huge empty disk space, and everything else is blazing fast. Does your product perhaps assume you're not acceessing an external drive? You shouldn't assume that; you should be able to access any mounted drive with reasonable speed. Again, every other program including RAM-intensive and HDD-intensive products run fast and fine. Yours? Slower than molasses. (Also your "print your return" page is awkward; let "print to PDF" be one of the printer selections. As it is, the letters "PDF" appear at the bottom but they don't mean anything until I click them...and then and onlyy then does the program ignore the selected printer. Clumsy...not intuitive at all. No other software package does it that way. We should select a printer from the list of mapped printers or...and right there in the same printer list there should be a "print to PDF" phrase...like the rest of the world does it.)

I have used Turbo Tax for many years and this is the first year I have had a problem with Intuit login. After trying to use the help feature online I refused to pay an additional fee. It then took me a month with the first phone call not understanding my email address and a promise to get back with me in a couple days, which never happened. The next phone call kept having me repeat steps over and over. The representative was helpful but then the call was dropped. Luckily I was finally able to get into the program. i have always given this program a five star rating but not this year. Please reconsider the Intuit login process.

Ran into a bug with the schedule E form that was reported in Feb and still not fixed. Had to figure out how to put together the form myself. Why am I paying for this? https://ttlc.intuit.com/community/investments-and-rental-properties/discussion/turbotax-asking-for-schedule-e-passive-operating-loss-on-rental-property/00/3495953

Product was straight forward and had sufficient guidance to answer any and all questions generated in preparing the taxes. IRS have become so simple today that the AI computer could fill out the IRS forms by only entering your personal identity and all your income documents. All the common deductions have been passed over with the huge Standard Deduction.

I have been using TurboTax Premier for many years. Especially, I like the ability to purchase a 2nd state that I have income in. The efiling process is smooth. I give only 4 stars because each year the software changes just enough to be a bit awkward. For tax year 2023, I applied part of my refund from my state of residence to the next year and it didn't work exactly. I especially like the ability to directly download all my brokerage account transactions and the calculations are automatic.

Did not have to engage with tax experts. There were a few time I went to HELP menu, and was able to get good answers. Most of the issues were complexity of tax system. Jumping from FORMS to Easy Guide was tricky a couple of times. I still feel uncomfortable with e-file. Wish I could click on a FORM LINE and get taken to Worksheet, or maybe I just missed that.

It is not as user friendly as it was advertised! Also I don't like the extra "junk fee" that got added after already purchased the software at the very end when you are ready to do the e-file. It's a form of "blackmail" fees. Also didn't really see options for a cost segregation study deductions.

Generally good product, but there are a few areas for improvement. The charitable deductions dashboard is extremely cumbersome. I've used other projects that requested total charitable miles driven, or maybe charitable miles by organization. Turbo Tax requests miles per trip! This is a cumbersome time waster......I volunteer with a couple non-profits, so am I supposed to enter every 5 mile trip to the bank? Additionally, if I drive, stay in a hotel, and have a meal while serving the non-profit, I enter the miles separately from the other trip expenses, but then Turbo Tax adds them together into a single line. So..... most cumbersome way to enter the data, and most difficult to verify to my spreadsheets. Also, this year, I often had to try to press the icon twice to get it to open. Once I was in and working on my taxes, if I wanted to look at a tax form, I couldn't find a way back to my return without closing it out and re-opening it.

Happy up until this year. cant believe the non-sense and terrible explanation of the IRS PIN. First of all, IRS Tax website gives me a 6 digit filing pin! you only allow for 5 digit pin. excruciatingly painful dumb dumb nightmare fuel. I am still unclear if I can include 0's or not. if someone just happens to choose a pin with no zeros, or 1 zero...? cmon, you are better than this. please fix it