Customer reviews for Intuit TurboTax Premier 2024 Email Delivery, Fed + E-file & State with $10 in-product credit forIntuit TurboTax Premier 2024 Email Delivery, Fed + E-file & State with $10 in-product credit
Most helpful positive review
5 out of 5 stars review
Excellent program
JB835
Originally posted on
turbotax.intuit.com
Most helpful negative review
1 out of 5 stars review
Disappointing glitches and hidden fees
ezhfjs
Originally posted on
turbotax.intuit.com
15,867 reviews
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- 2 out of 5 stars review4/5/2025I was very disappointed in Turbo Tax this year. They did not have the software updated to handle multiple RMDs until well past February. When I talked to a TurboTax customer service rep about this, she was clueless than it was not performing correctly.
Not Impressed
Bill256789Originally posted onturbotax.intuit.com - 3 out of 5 stars review5/19/2025Your product failed to inform me that I needed to submit a state tax form (Kansas form K-94) in order for my tax credit to be applied. I filed my taxes and was awaiting a refund only to receive a letter from the Kansas Department of Revenue telling me that my filing was deficient. I went into Turbo Tax to find the form and it's not part of the forms that your product generated.
State tax form failure
Rockchalk1991Originally posted onturbotax.intuit.com - 2 out of 5 stars review4/5/2025Eventually gets the job done, I guess. So many confusing prompts with little to no context, especially during error check. Can't tell you the number of times it legitmately said "need a value in this field" and the field has no label (or is just something like "line 17") and the title of the error doesn't name an institution, tax form, or anything to help you figure out wtf it's talking about. If you have a very vanilla tax filing, it's OK. Beyond that, it's garbage. I imported documents from some institutions where I ended up with let's say 4 copies of a 1099 combo doc. When entering info, TT only says "what is the value on line 4 of your 1099 from <institution>?" with no way to discern which of the accounts at the institution it is ref...
TT struggles to be relevant or useful
Krusty00Originally posted onturbotax.intuit.com - 5 out of 5 stars review3/14/2025I truly dislike having to wait EVERY time for an update. Can't that be done before filing? I'm sure the answer is no.but ... I also thought I was buying Audit guarantee but inadvertently ordered live tax advice which meant I had to go thru the refund process involving a phone call and the loss of my $10 credit. (My bad for sure) By the way, your telephone response time and agent is Fantastic!
Turbo Tax
Originally posted onturbotax.intuit.com - 3 out of 5 stars review4/14/2025Turbo Tax used to be a lot better. I’ve been using them for quite a few years and they download your return from the previous year but them on various items in this year’s return, the program tells me, “You need to go to such and such a form from last year’s return to get this number.” If you downloaded last year’s return you should have that number.
Not as good as it used to be
RWS909Originally posted onturbotax.intuit.com - 4 out of 5 stars review4/9/2025Have used TurboTax many years and really appreciate the interface, easy of entering info, especially the ability to take photo of document. Be weary of the product options. Began my return online for free which was fine. Got to end and TurboTax told me it would be $209 for the online product and E-file. Wow, $209. Holy cow! I then remembered we used a download previously. Cheaper, just as easy to use. TurboTax doesn't tell you upfront of options to submit, e.g. desktop download, online. Also, get ready for multiple attempts to get you to upgrade your features over and over, even after you submit it. Great product! Annoying repeat prompts to upgrade.
Great product, annoying repeat prompts to upgrade
Taxd OutOriginally posted onturbotax.intuit.com - 3 out of 5 stars review3/24/2025Works fine. Easy to use and import information. But this year's 2024 version kept asking me to register the product every time I started it up even after I'd already registered the first time I used it. The product will also require you to login at some point to an Intuit account.
Product is fine but registration is annoying
mxypptOriginally posted onturbotax.intuit.com - 2 out of 5 stars review4/3/2025Completed inputs. Filed Federal return electronically. Was going to file state by mail. Changed mind. Went back into program. Filed state & Fed together. Received email error messages that both state and federal were rejected. Error message said to return to program to be walked thru correction. Reopened program, and it was at the beginning of the "file" section. No further instructions. Rather than retrying to efile, I have printed returns and will mail.
SNAFU 2024
SNAFU 2024Originally posted onturbotax.intuit.com - 3 out of 5 stars review3/20/2025Bring Back the CD ROM. I never had problems with this product when it was CD ROM based. I had multiple problems with this new non-CD ROM product resulting in significant time spent calling customer support. This used to be a 5 Star product now it is barely average.
Bring back the CD ROM!
Buffet BoyOriginally posted onturbotax.intuit.com - 5 out of 5 stars review2/17/2025Overall excellent; one area for major improvement- on state returns - you should add something specific regarding if you have interest income from US Treasury obligations which are not taxable at state level and therefore need to be subtracted off income before the state tax is determined; there should be a question about this and I did not find it useful on TurboTax helped me here.
Great but need change to state return
Dan4105Originally posted onturbotax.intuit.com - 3 out of 5 stars review4/7/2025The product is getting quite expensive for a digital download and now that there is no physical media involved you should be able to drop the price also the crypto currency section is hard to find as this is a new type of financial asset there should be a dedicated button to take me to this section.
Turbo Tax its okay
69bB69Originally posted onturbotax.intuit.com - 3 out of 5 stars review4/3/2025Definite decline in quality. Turbotax is less user friendly by the year. For investments, it now has big boxes rather than a nice, neat, line-up that you can quickly scroll through. Finding answers and explanations has gotten worse - but, that's probably so you will sign up for their expert advice. How you answer questions can really muck up your tax status. If you use step-by-step, double check your forms. And, since federal filing is free, state taxes are now $20.
Turbo Tax needs a competitor
8861Originally posted onturbotax.intuit.com - 5 out of 5 stars review4/6/2025I have been using Turbo Tax for 25 years and am very happy with this product and the great phone support representatives. It is my product of choice for doing my taxes over the years. I have never been audited meaning this product is reliable and trustworthy.
Long time Turbo Tax Customer
Vinny in STLOriginally posted onturbotax.intuit.com - 4 out of 5 stars review4/5/2025In preparing my federal return, I encountered a difficulty involving a distribution from an IRA where half of it was taxable and half was a qualified charitable distribution. No matter what I did, EasyStep would not properly allocate the distribution into a taxable portion and a non taxable portion. To resolve this I had to go into Forms, open the relevant 1099-R and in the bottom half of the form check the box ""Recipient, but was originally inherited from a spouse." I had paid estimated taxes to my state of residence, Pennsylvania. In preparing my Pennsylvania return, I found no way under EasyStep to enter estimated taxes paid. I had to go into Forms and manually add my estimated taxes.
Two problems encountered with EasyStep
CaltecherOriginally posted onturbotax.intuit.com - 4 out of 5 stars review3/3/2025The system is good and I have used it for many years to file my 1040 and California 540 returns. This year, the periodic requests to enter my keychain password threw me off and cost me time. The latter is a system I do not knowingly use regularly. Your explanations did not help me. There was no way to bypass these requests that I could find. Frustrating.
Issues
jjr11Originally posted onturbotax.intuit.com - 3 out of 5 stars review2/16/2025The entry of information and the generation of the return are excellent. I particularly appreciate import of stock information. My problem is some annoying interface items. I choose not to register my copy of the software. I do not need to be reminded every time I open my return that I have not done this. Give me the option of never seeing this screen again after the first encounter. When updating the software I want to see what is being updated and have the option not to update at this time. I do not need to sit through a multi minute update when I open the return just to enter a quick form that arrived in today's mail. The software used to allow this. I always updated to the latest prior to filing my return. In fact, I would be s...
Turbo Tax is okay.
MyTurbo77Originally posted onturbotax.intuit.com - 1 out of 5 stars review4/21/2025turbo tax updates too often. During the season i get data together and update my return as data comes in or is organized everytime i open the program it wants to spend a lot of time updating and wasting my time Also this year for the first time i said to file the return and it said i was done but did ,not send it i found out because i was looking for confirmation of receipt by IRS That sucks Caused my return to be late even though I tried to file nearls a week early
Turbotax is losing its customer convenience
rods 2024Originally posted onturbotax.intuit.com - 2 out of 5 stars review3/13/2025I've been a Turbotax user for decades. But I am not discouraged with the product and may need to go with another provider next year. I have a Qualified Opportunity Fund and need to file a form 8997. I was very disappointed that TurboTax, unlike some competitors, does not support this form. I had to hard print and hand correct forms to meet IRS form 8949 requirements. I'm very disappoint in this lack of supper in what would be an easy fix. Please add for next year.
Disappointed Forms not supported
MugolioOriginally posted onturbotax.intuit.com - 3 out of 5 stars review4/14/2025My experience this year was not as good as in past years. I hate the new way that you are facilitating importing tax documents from financial institutions. It is very off-putting and makes it seem like you are being given access and information that you do not need to fulfill the purpose. Because of this I opted to manually enter information this year which made the preparation process more difficult and less satisfying. I strongly encourage you to re-think how you implement the integrations and for what information you request when importing tax documents.
Disappointed and frustrated
Stets5499Originally posted onturbotax.intuit.com - 4 out of 5 stars review4/4/2025It would really help if individual pages & worksheets could be printed so we can recall how we answered specific sections or document the conclusions reached by each section of the software. Also, it would be very helpful if the donations section could be sorted or alphabetized to make it easier to find or maintain order. With these additions to the software, our rating would be a 5!
Turbo Tax Needs
cbpeteOriginally posted onturbotax.intuit.com