New user interface is complicated and confusing to use, you are not sure you got all of your data entered. You are better off just picking what section you want to work on and doing it manually. And you need to stop asking about importing data, give an option immediately to opt out of that and input your data yourself. It takes too much time to keep going back and forth between the forms and the data input to figure out where you are. Also, every time you logon, you have to update the application, takes an eternity. Estimated Taxes payments amounts should be shown in the application. Now if you want to see your estimated taxes payment for next year, you have to switch to forms view and look up the form, unnecessarily cumbersome and wasted time, especially if you are trying to fine tune that amount.

worst turbo tax program of any year i have used it. it is next to impossible to find the simplest thing i.e. save a pdf version. i have called turbotax multiple times asking for instance. i have yet to find anyone that gets into my computer that can help with simple requests. they are just as lost as i am. i think it may be time to part ways and try another provider of tax software.

the final return required taxpayer to file directly with the IRS additional information but could not describe what that information was which leaves us with a return that maybe rejected by the IRS. the reference to additional information required did not work with Turbo Tax

TurboTax is great. It makes filing taxes super easy. The AI help where clarifications are needed is genuinely helpful, and I never felt like I needed to reach out to a live person. However, the process is so straightforward that even with my relatively complicated situation (rental properties, multiple LLCs, etc.) it was still very smooth. My only critique, and it's minor and doesn't warrant losing a star, is that I have done my taxes in previous years with the desktop version. This year, I initially opted for TurboTax online, but I had a lot of difficulty figuring out how to pull my 2023 return over from the desktop. I don't understand why it doesn't seamlessly integrate. Even after I uploaded the return to the "documents" section, it wouldn't autogenerate information from the previous year. In the end I ended up downloading the 2024 desktop version and that worked perfectly.

Continuing to use, but some long-standing issues still not resolved: 1) Printing is archaic - one can either print the entire return, or manually select individual forms BUT no way to print the return as sent to IRS using two-sided printing without having to select each page individually. 2) Handling of Foreign Tax Credit is insane! After years of wondering what the heck the program required, I finally realized that TT requires us to MANUALLY figure out a form 1099 for each foreign country, subtracting each of these from the main form 1099-DIV – HUH? The whole point of using tax software is for the program to do these calculations for us (all the required information is already included in the form 1099 from the brokerage; we need only confirm the amounts or the foreign source income for each country or brokerage).

K-1 effort insisted that I check the "box" testifying that I had disposed of a part of my partnership, which I had not done. After hours of trial and error work, I finally omitted the information posted on my K-1 related to partnership interest, and the problem was solved. The program also insisted that I file as an S Corporation, which was equally absurd. Again, after hours of effort, I resolved the issue. In neither case was the answer evident, and had I had the opportunity to discuss the issue with a TT program and tax expert, I would have paid.

I found filling in Foreign Tax Credit difficult as it does not have any guidance. There is a bug on additional Form 8938 Part VI which does not remember previous entry which I had to key in if I selected the wrong entry, and has bug with address unable to process the entry

I found the 2825 Turbo Tax program to the least user friendly since I have been using Turbo Tax. Some of the guidance was not clear and the program would not transfer 1099s from the source even though I was able to print those 1099s at the source. Some how after my 1040 was completed, reviewed and approved foe E filing by both me and the program. The forms and amount for payment were ready for printing. However, what was sent from Turbo Tax was different from what I printed out. Five months later I received a notice from the the IRA that I owed a large sum including a penalty for not taking an RMD from a nonexciting IRA. I contacted Turbo Tax by phone and talked to an agent named Kimberly. We spent a great deal of time searching for the source of the error which was complicated by the IRS notice which claimed the The IRA was an annuity which it was not. There was a clue as to the source of the problem by the mention of one of my retirement plans that is not an annuity. After a great deal of time of unsuccessful searching, Kimberly suggested the we do a line by line review of everything relevant to that entry. She finally spotted what she thought was the problem and had me o back to the original submittal and change that item. Problem solved. She then guided me through an amendment which restored the tax form to what was originally printed and we E filled that form and everything sited by IRS disappeared. This is a very long comment because I wanted to highlight how difficult it was to find and correct the problem and I could not have done it without Kimberly . I also doubt that any tax consultant would have found the error. Prior to my time with Kimberly, I had decided to not use Turbo Tax in the future. However, even though even Kimberly could not determine how a different version of my form was sent to the IRS than the one printed by the program I intend to use Turbo Tax in the future. I don't doubt that it is is very difficult deal with the IRS but if every Turbo Tax employee developing the program was as alert as Kimberly, you would produce a better product.

The biggest problem with TT is every time I open it - -it goes into an update mode for several minutes. This may make sense during tax season, but here we are in Sept. '25 & I want to review some figures from my already filed TT "2024 return. Surely neither the IRS nor TT continues to update 2024 figures in Sept. 2025. Also itt seems to me there are some instances when downloading brokerage div / cap gain reports some items don't carry over (can't remember exactly - maybe items like foreign tax amts & preparer must enter items manually & then make decisions re: whether to claim as a deduction or credit).

In general, a good tax preparation product. Intuit-TurboTax needs to focus on including electronic versions of newly issued IRS Tax forms in the TurboTax Desktop (or online) product so that it is not necessary to download the new IRS forms from the IRS website, fill them out manually and then have to file a paper return. The real value of TurboTax is its ability to import financial data from user's financial websites as well as file returns electronically, thus taking weeks off of the time waiting for a refund.