Using Desktop version was relatively easy to use. Been using for over 15-20 years. Tried using the online version as suggested by app but had too many problems with how it worked. Was unable to continue, so went back to doing it on desktop.

The interface was very awkward this year. Felt like I was being pressured to use online when it clearly won't do the job and opens up a high risk of data being stolen.

I ran into more issues this time with Turbo Tax. I understand its intent isn't to teach me about tax laws, but there was no explanation for the reasons behind TT telling me it was better to itemize than to take the standard deduction.

Turbotax was noticeably worse this year with more emphasis on UPSELLING tax advisory services making me think the poorer experience this year was designed to support the UPSELL.

We had an issue with this years edition and called the helpnumber. The person who helped us stayed on the line with me for almost an hour to fix the issue. She was great (sorry i did not get her name).

Love using Turbo Tax, been using it for years. This year I sold my second home, and it took several tries to figure out the right place to report it. Previously the process was clearer and less ambiguous.

Just Finished filing Federal and State Taxes, found it much harder tan previous years, not sure if it was TurboTax or state and fed changes, we'll see

AI cannot answer questions regarding certain input items. I have used TurboTax for over 15 years. Each year, input methods change and clarification gets worse. This will likely be the last year I use it.

I spoke with Breosha, who checked for me about online versus desktop and the "free" offer that ended up being $64 online. She was helpful, but I did not appreciate the unclear offer.

A bit more complicated this year, with stocks, income notes & ETF products. It took a little longer than last year but all the answers were there. Little hard to find all the retirement deductions but I'll take it!