I spoke with Breosha, who checked for me about online versus desktop and the "free" offer that ended up being $64 online. She was helpful, but I did not appreciate the unclear offer.

I have been using TurboTax Premier Federal and State for many, many years and have never had a problem. This year there was a quirk but no big deal. I have been happy with my experience with TurboTax Premier

Happy with the TurboTax which is fun to use. Step by step to guide me finishing my Federal & State income tax. Mary, tech-support is patient and knowledgeable in solving my 'Apply CA refund to next year' issue in minutes. Thank you, Mary!!

Program did not load after the latest TurboTax 2025 update. Shut down PC and restart only partially solved the problem. A repeat click on TT icon in Windows eventually were needed after the shut down and restart.

All in All it was pretty good. I got stuck a few times where the explanation wasn't clear to me. I called and was connected to a knowledgable person who guided me through my problem.

CA 541-NR filing instructions for the K-1 form were confusing and incomplete. You need to work on this whole area, to make it more understandable, plus adding more examples (especially for Trust distributions).

Attempting to paste to TT boxes from Excel spreadsheets yields error message "too many characters or invalid characters." Unable to paste is a real pain that has existed seemingly forever.

Please, please do a refresh at least of the opening screens, and some reworking of your dialogue boxes to improve clarity. Even this survey feels balky and dated.

This was the first year I could not use the 'Import' feature to populate the 1099 forms. I saw after the fact they were downloaded but it did not populate or give any instruction. W2 worked fine from ADP.

I am 72 so it was a bit trying for me and I thought once I purchased the Premier turbo tax program that I only had to pay $25.00 to file state, I guess I was wrong.