I have used TurboTax for decades. I was very disappointed with issues on imports no functioning as well as bugs in the software. There was almost no support for the tool. There were also issues with accuracy in the translation from easy step to the forms. It took 4x as long to prepare my taxes this year.

TurboTax is an efficient way to file tax returns. Imports relevant data from previous year's return to avoid re-entering personal data. Summary compare of current year Income/Deductions/Taxes to previous year. Imports 1099's from well known financial institutions which really helps with a history of investment transactions (TurboTax Premier). E-file return for quick and easy filing.

RMD inputs and guidelines are vague and poorly explained. More specific instructions could include dates relative to inputs. Also could include explanations relative to distributions on 1099-R and how the IRS obtains total RMD numbers when only a single IRA is used to satisfy RMD of multiple IRA accounts.

It takes entirely too long to update. I am running very high internet speed and a modern computer. It should take that long to update software. I think Turbotax knows that there is a issue because it puts comments while updating like "we know it is taking a little longer than usual".

This yrs turbo tax NOT as user friendly. For some reason I had to go into investments 1099-xxx and manually select and/or enter data. AL state tax same way. In the past yrs - (decades) TurboTax would guide me thru almost painlessly, this year NO SO.

I have been a Turbo Tax user for 25+ years, and this year I noticed instability in the product, features weren't very clear, and support - I couldn't get through. I have noticed that the quality of the product has deteriorated over time, but this years product was crashing few times. Integration (data import) with financial institutions also didn't appear to work, until I found the solution through support forum, after calling the support line and waiting for 30 min. It would be very helpful if the screens have suggestions and settings to verify. Also the tax prompts needs some redesigning - e.g. it was difficult to find where to put second home information.

Ease of use is great. When I closed the program Friday night, I was due a $2,593 refund but when I opened the program today, I now owe $7,285. I e-filed and hopefully the credit was transmitted instead of the $7,285 I owe. I do not know why the difference.

I have used Turbo tax for more than 12 yrs. This years features were much more difficult to navigate and downloading was terrible. I had to go back and forth to my Intuit account to get the software activated. Older version downloaded and requested license code on the activation. Frustrating and not as compatible with HP new software.

My fault for waiting so long to file however. it would be great if you guys did support these older years of turbo tax and at least let them connect to the server! Absolutely zero help in getting them to work. But I did manage. Just a thought. I love turbotax programs... I have been using it since 2001

We use this every year, but it always seems to be a bit of a challenge to get the program loaded and there are some topics that are not addressed for my return. I still do recommend using Turbo Tax versus attempting on your own!! Definitely provides a lot of useful information. Very helpful to submit an accurate tax return!