Poor software. Many glitches requiring you to quit and restart TT to make it work normally. And the UI is clunky. The doc import is getting worse every year. Switching between forms and easystep has so many gaps . eg: Some forms had to be deleted and re-entered for it get the data updated correctly into the tax forms Over the last decade TT has really gone downhill. Both ease of use via the interviews and also the UI are worse every year and this with the Premier edition

Tax prep was involved but TurboTax helped keep me on track and able to finish all the necessary detailed information. Importing my 1099s made life MUCH simpler and saved me from any potential typos. Did not have any confusion about the income or deductions involved so no need for professional assistance. May need it next year.

rejected returns have not been helpful in identify the reason and provide solution (dependent exemption error and didnt tell which dependent was the cause- even though reject has the number provided but turbo tax does not display this). solved the problem with adding IP PIN (turbo didnt help show where and had to hunt that field myself)

I had a decent experience with the product until it came time to file. I was unable, despite 100+ tries, to get past the "Hmm... " error when it came time enter my CC number for the state eFile payment. I finally gave up and printed my return and mailed it. So much for simplicity.

I have been using Turbo Tax for many years and have been well satisfied with the product. My 2024 taxes were somewhat more complicated due to estate issues, and it was necessary to file two Amendments. The first Amendment was fairly simple and filed online. The second one could not be filed through the online program so I sought assistance from one of your associates, Samantha, who was able to guide me through the process of filing it using the desktop version. She was very helpful and competent and the experience was good.

I always liked the program however I need to amend my 2024 return and am having a terrible and time consuming process trying to figure it out. The help video does not show the same screen I am getting. When I log into my return there is briefly an amend icon, but it is dead, i.e. clicking on it does nothing

Please simplify the input for foreign tax credits. Every year I try to input by country, and every year I give up because it doesn't work properly. Please simplify and improve the input for 529 distributions and related educational expenses. I tried over and over to enter high school expenses and could not get the correct screen to show up. I finally had to correct it on a schedule.

Turbotax is a complete failure. My taxes are late because of some ridiculous bug just in the entering of personal information. When I submitted my mother’s taxes, we went through the same thing. The fix was to delete certain info like address and retype it. Then it worked. This is absolutely ridiculous. When it was finally time to submit my own taxes, which was right at the deadline, I got the same error. But this time, I could not fix it. So I had to file for an extension. I will never use this product again.

This is October 2025 and the flaw in the 2024 tax year software has still not been fixed. The schedule E worksheet, passive loss carry over numbers do not import from 2023 into the correct years. You have to manually make corrections. I filed for an extension hoping it would be fixed by now, but no. Many people have complained and still no fix. Unacceptable. There should have been a patch pushed out as soon as it was discovered.

A few features could really improve the experience. First, after an extension with a subsequent payment to the IRS initiated through Turbotax the program does not use this data when the final return is prepared. This needs to be entered manually, no reminder or suggested amount from the previously filed extension, etc. Secondly, for any late payment penalties there is no guidance on how to handle these penalties (i.e. add the estimated amount to the 'regular' amount owed or file and wait for the IRS to send a payment request).