I've been using TurboTax and its predecessor MacInTax since clear back in about 1985. My taxes have become very complex, with investments of several types, and TurboTax always sorts things out.

I was going along pretty well until I had to put the state. There is a drop-down menu which didn't include Tennessee. That was a Pain! Plus, the translation from PDF to Word was a mess.

I had three W-2s to deal with (one was a W-2c for corrections), and I think it would have been beneficial to submit the copies as PDFs to the IRS in order for them to review, and ensure the 1040 was accurately annotated.

Your product is good.. BUT .. you need to have a "where do I enter that info " kind of search tool and answer area.. why would I go to ChatGPT to get that or copilot.. Turbo tax must have that in t product itself.

Makes filing taxes surprisingly simple with clear guidance, helpful prompts, and an easy-to-follow process that takes the stress out of getting taxes done accurately and in time.

I needed to switch from the online version to the desktop version to review and modify the forms before filing. The interface between the online and desktop versions was good and the support personnel helped me find the errors and fix them.

I had to buy new computer to run this unfriendly program on windows 11. I have used the program for well over 10 years and this will be the last year.

Software is easy to use. But to install it, I had to use TurboTaxhelp.com instead of "InstallTurboxTax.com" because the page looks very suspicious. I tried multiple attempts to go to InstallTurboxTax.com and i kept getting back webpage.

Used before, but I accidentally chose the desktop version and not the online this year and I had more issues. Also could never find "tax help" on the screen. Also, hard to get out of some screens to go one step back .

You have a really bad user experience. It is not intuitive at all. Seems like has been designed by a developer. You need to hire a good UI designer and product manager for a complete redesign.