I love the desktop version. I can call up the forms I need or will use. I do this to see where money is being used on each form. I need to see where the money goes on all the forms.

Really pathetic. Your software has become nearly useless. Your lack of help screens and information on otherwise extremely arcane, murky and obfuscated questions is unconscionable. A.I. understands your software better than you do. Just terrible.

Was FORCED to use RPS (Refund Processing Service) to have refund electronically processed. Pop-up document said you don't have to use the RPS service, but there was no way to electronically file return without paying RPS fee!!!!!!!

Your program should handle a consolidated W2, such as those provided by TriNet to an employee when the employee has worked for two or more companies using TriNet. You mistakenly assume 1 W2 for 1 Company, which is incortect.

Piece of crap. Built on outdated code. Takes 10 minutes+ to boot. I had to uninstall and reinstall several times. The login requirement made the product 10x worse.

I got instant help from a live person to load my 2024 form, then I went through the process and it was straight forward and fast. All my forms easily laded from my partners. Great experience.

I've used Turbo Tax Premier for years. Easy to use because: info carries forward, Using step-by step option to go thru all categories ensures nothing is missed.

I used the desktop version. What a mistake. It was horribly slow. An update took over 30 minutes. I thought I was back in the 1990s. Why even offer a desktop version?

I've been a faithful customer since the early '90's. I did run into couple of software loops toward the end. Not normal, I switched IOS 26, SINCE MICROSOFT booted us off of '10.

Not sure what happened but an erroneous entry in the 403b worksheet was generating over $8000 in penalties. The live tax expert helped find the issue so I could correct and recover that refund.