Impossible to get a copy of e-filed returns from TurboTax if own date is lost. This makes no sense. My computer was damaged before I had made a backup copy on another device. Help information not always easy to find.

The experts - Tamara and Brigippe were very helpful. They are very friendly and professional. They answered all my questions and find the solutions to me. I'm very happy with their services.

The software Step-by-step user interface was not intuitive and required to use the forms to better understand the data inputs. The Live Tax Advice feature kept looping and did NOT go into the Summary section.

Most complex filing season ever. Next year should be simpler. Had multiple 1099s this year. Got through it and the error check okay. All Questions were answered in the information available in the program.

I've been using Turbotax for about 12 years, but would probably explore other options, if it weren't for the ability to transfer prior years' info to current year.

I found the software comprehensive enough to address all of my needs. The few questions I had were easily researched and answered. Knowing LIVE support was available is a good "safety net".

I am pleased with the product over the years and plan to continue with it. It would be nice if you included clear instructions for retired clergy who receive a pension which is designated as housing allowance.

Terrible experience! Difficult to download(took hours) Took 20 hours to complete with a simple return. unsure of accuracy. Final checks took hours with multiple repeat requests! Never again!!!

I am new to Turbo Tax and found it to be difficult to get the program to recognize a long-term capital loss! I finally found the actual forms and put the loss in manually!

I couldn't electronically file my state return because the form that takes the information for the credit card will not fit on my laptop's screen, so I cannot provide all of the information necessary for one to use a credit card to pay the $20.