It's easy to use and downloading information directly gives me confidence in the accuracy of my return. The step by step format comparing results to prior year helps me make sure everything is complete and correct.

I don't appreciate you trying to sell me more services at every turn. Every time I exited the program it had to reboot as i if I was starting from the beginning.

I lost $55 of my Federal Refund due to hidden costs in Payment Options. I have seen many complaints about this same problem. Doubt if I will use Turbo Tax in the future

excellent product - i only have one complication, so mine is relatively straightforward. it took about 3 hours to complete. This year, i didn't have any confusing questions.

The interface was very awkward this year. Felt like I was being pressured to use online when it clearly won't do the job and opens up a high risk of data being stolen.

This was my first time using an expert and I am so glad I did. The expert was VERY helpful and knowledgeable. He was a great and very patient with me. He could not have any better. I always use Turbo Tax and will continue to use.

The step-by-step guidance along with the comparisons to the prior year are most helpful in preparing an accurate tax return. The built-in filing tool makes filing and funds exchange very convenient.

Did speak with a rep about inputting a 1099-S document. It was a real challenge prior to speaking with the rep who knew exactly what was needed to resolve the issue.

Surprise at end about Estimated Taxes (apparently optional). No mention until it was time to print my return! You could have put in an entire discussion about the choice that has to be made.

TT used to include efile for one state. No more and they actively campaigned against Free Efile provided by IRS good program but corporations do not have individual's interests if it does not contribute to bottom line