Been using Turbo Tax since the 1980s, I keep using it because it makes preparing the return pretty painless. Writing the IRS a check is a different story.

Turbotax was mostly easy to work through. When I was uncertain about how to continue, or what into I needed to enter, Turbotax experts were available to assist.

There is no line item in the NYS tax return to add back contributions to NYS ERS. It's reported on Form W-2, box 12e, but it's not linking to the proper line in the NYS tax return. I have to add it back in Line 22-Other.

Your method for determining Federal estimated tax payments for 2026 is extremely poor. This section should have an itemized comparison to 2025 income and expenses so that the user can easily make adjustments as needed.

I had a great experience with your AI and live help to answer a question on how to access and use from 2210 to address a 401k to Roth conversion that was done at the end of the year.

it really sucks that your review indicates that certain form needs to be filled out, but it does not automatically open that form to help resolving the issue and not fall into the endless "we need a little more information" loop.

You do not facilitate paper filing of state tax. The instructions assume I e-filed. That's a problem. I found that to get the instructions for paper filing of state it was necessary to decline e-filing the federal return. That's stupid.

Turbo tax can be difficult to fill out and I didn't like the sales pitch for the online version but if finally complete the return in a workman manner.

desktop version needs update - does not allow auto- import of 1099 (all info must be manually typed in) online version not available for previous years (not usable for updates later)

I had to get help by phone for an unusual and difficult circumstance. The agent was wonderful! She was pleasant and worked until my issue was settled. I am very grateful for her patient help!