I don't like that it asks you every time you start up TurboTax if you want to use the online version or continue on the desktop. I realize there's a Do not show on this notice, but it's unclear whether that will permanently switch you to the online version, which I don't want, or remember your decision to stay on the desktop version. If it didn't have online as the default and instead, gave you the option of going to the online version, if you want to, then I'd feel more comfortable not showing the notice again.

I found it a little difficult to look at some of the inputs to the final tax forms once the process had been completed. I wanted to review a 1099-R after the tax forms had been completed but found that that data was hard to get to without having to go way back into the process. It would be nice if I could have looked at it at the very end to make sure it was right, without having to go back into the "income" area, unless I actually had to.

Very frustrating final steps, after rejection, and attempts to correct a simple omission. I had my return rejected due to a missing CP01A PIN. OK, I have that, but where does it need to be input? I hav gone over every line, and cannot see a place where it is to be input. I found on on-line reference indicating there is a question asking if I, or a spouse, received a CP01A notice, which we have, but I cannot find the place that question s located. I can see the place on the printed forms where that information is requested, but cannot find it with the on-line program. I started this e-file in plenty of time, but now I MAY BE FORCED TO FILE BY MAIL. Many hours wasted. Rod J Issaquah, WA

The user interface in this year's program was obviously a major re-write: it had more bugs and an ant hill. In past years I began entering data in late February or early March, and finished after 3 or 4 days work. This year required more than a month of calendar time, much of which was spent searching for bug work-arounds. Some examples: The "Edit" and "Delete" buttons on investment data entry screens were colored dark grey, and presented on a very slightly lighter grey background. I discovered them only by accident; they're almost invisible. I have used 3 methods for paying federal taxes: (1) by paper check with my return, (2) quarterly estimated tax payments, and (3) withholding tax funds from distributions from investment firms. When figuring my outstanding tax due for this year, Turbo Tax recognized only two of those sources as tax payments, leaving a large "obligation" of overdue taxes. This snafu was typical of many of the bugs I encountered: if I quit Turbo Tax for 2 or 3 days and then updated the software, the bug had been fixed.

An underwhelming product for the price. Tax software that does not support some required tax forms? That's your whole job! TurboTax doesn't support Form 7217 at this time. It also meant that I had to print the form from the IRS website and fill it out manually, Because of that I also couldn't e-file and had to print both federal and state forms and pay for mailing them. Too many questions in some sections. Unclear questions with little or no help in others. Navigation was not great. No progress status meter to know how far along you are. Audit defense software sign-up form was too big for my screen. You could not see the submit button and thus it was nearly impossible to submit it.

I've been using Turbotax for several years (my first was 2021, when I decided I didn't need an accountant) I was happy due to how user friendly the system was. It actually guided me step by step with absolute clarity. THIS YEAR'S VERSION, 2025 PREMIER, IS MUCH MORE CONFUSING. I HAD TO GO BACK AND FORTH MANY TIMES. And I am not yet sure that all the information I entered was correct. Not the number itself but the type ofinfo required.

TurbpTax has evolved beyond its realistic use. Eliminating the CD is problematic. And some of the new features are not helpful. I have been using TurboTax since its inception and find last year and this years versions not as user friendly. though i still like the product.

The third-party access authorization process was not clearly explained and required several trial error steps for me to complete the process properly. Reporting interest paid on my HELOC was frustratingly difficult. The IRS does not require lenders to issue 1098 if interest paid in the year is <$600. The software said intructions say: "if you have not received a 1098, request one from your lender." I contacted Turbo Tax for assistance on the HELOC process; the agent, Kristy, was very helpful but did not know how to resolve the issue. After spending several hours, again trial & error, I was able to input the information and complete the return with no errors reported and the information reflected as appropriate. I strongly suggest review and improvement to input of HELOC interest payments when the IRS does NOT require the lender to issue a 1098.

When i was preparing the VA state form, TurboTax indicates it will automatically optimize the spouse tax adjustment. When I did the final review, I noticed that TurboTax did NOT do it. It only gave me $179 adjustment instead of the maximum of $279. I had to manually made the adjustment by myself. Also, the program is getting so cumbersome it is taking much longer than necessary to complete the return.

kept getting error message - kicked up the question to Tier 2 support who gave an answer that I knew was incorrect. Error message was on field "enrollment status" and she said that it was caused by me filing Head of Household. I explained the software cleared me to file as HOH and I had done it the last two years with the same facts and she wouldn't discuss. Called back, got a completely different solution that resolved the problem by deleting a supporting worksheet and overriding form answers which is questionable and concerning