I have been using Turbo Tax desktop for at least 15 years. I generally like it, except this year I don't like the startup screens that try to get me to use Turbo Tax Online, even though I have the Desktop version. I also don't like that it keeps forcing me to activate the Turbo Tax using my license code even though I am launching it the same computer that I already activated it on. I have now used 3 of 5 available activations but all on the same computer!!

I have used this software for years and at the end i still must enter my information two or three times.Turbo tax interface is the same as it was 5 years ago! i load my credit card info for staet return and hit transmit. Then i get an error message to correct my downloaded W2. Why am i getting an error message at that point! My daughter's return required a form 8615. Why could the software allow me to direct it to my Turbotax return. Secondly Form 8615 required Schedule D information. I did not have a schedule D. the software or your help options would not provide any details on what to do. Again, my comment is, "Your software is outdated."

Everything is very good except 2 things need to be improved : 1. NJ State case: There is one special case: In TIAA Retirement funds (403B), retirees already paid the state tax, however, the software has difficult to understand it, even more difficulty to handle it clearly (adjust cost, and decide taxable and excludable pars). 2. The speed and accuracy, the overall quality to respond/answer customers' questions are not very good. For many cases, the AL tools such as Gemini and ChatGpt are much better.

My experience with Turbo Tax was pretty good. I have used it for years, so the familiarity helped. I did find that some of the detailed Help pop-ups for the Missouri return contain outdated information. Specifically, there is a pop-up concerning the different tax credits eligible for form MO-TC (Miscellaneous Income Tax Credits) that have outdated eligibility dates and percentages listed in the detailed description. An example of this is for the Pregnancy Resource Center credit. However, I suspect that several other credits have this same issue. Please work with the MO Dept of Revenue to get correct information for this next year. In addition, I would like TurboTax to be modified to e-file MO returns that include form MO-TC. The state is now able to handle e-file with form MO-TC and I believe some of the competitor tax software does this now. Let's get Turbo Tax up to date so that I can continue to rely on it! Doing so will retain customers and generate more state e-filing revenue.

I did work with one of your online experts who patiently worked through the entries that were causing the problem. Together we found the entries that needed to be corrected. We have both sent you suggestions for improvement next year. I've use Turbo Tax for the past 20 some years and appreciate all the auto carry forward totals that would be impossible to keep track of manually. Thanks again.

I mistakenly entered the exact same 1099 form from my financial company twice and Turbotax Premier added it in both times,costing me an additionalm $528 on my Fed. tax and additional $179 0n my state tax. I already filed both Fed and State and already received refund from state which did not catch error. I am very disappinted and shocked that Turbotax did not flag this duplicate form 1099. Now I have to file an amended return on both Fed and State. I'm not paying for more support from Turbotax to fix a problem it should have caught before I filed.

I had major problems with the installation of the software. Spent over 2 hours with technical support trying to fix it. Reinstalled multiple times and very frustrating. After getting it fixed I did not like all the attempts to try to get me to use the online method. Very pushy and opaque on what would happen if I switched to online.

1. Turbotax Premier Desktop version does not have an updated interface to upload my Crypto transactions (new Form 1099-DA) from my Crypto tax software. This resulted in manual editing for corrections. 2. Then for some reason, after e-Filing, it tells me to physically mail in Form 8453, with Form 8949 transaction data that is already included in the e-File. I had no forewarning to troubleshoot, and it does not tell me why, ie what is the missing information, since Form 8949 includes all line items.

Turboxtax has been stubbornly notorious for the final check before filing. It kept asking to FIX issues such as answering Digital Asset on 1099-B for high volume trader. They are PDF file from broker. We had 260 trades from Chase. I'd click NO and Continue 260 times each. That will be 520 clicks! STUPID Intuit.

Software works pretty well, but a number of questions are not precise or accurate, and I have to answer inaccurately to move forward. Makes it confusing to complete. Also, I have paid for state e-filing multiple times, and spent hours trying to e-file last year and this year, only to be told the e-filing window has closed or some other issue, so I have to mail it in. What a rip-off.