We're always trying to ensure we have the best floss for our consumers, and we're sorry to hear you're not happy with the new flossing material. All our flossing products go through many quality checks to ensure the best floss. The new microtextured floss fiber is designed to be smooth, strong, and shred resistant with a flexible pick end. We're happy to help you as we learn why you feel the quality has gone down on our floss material. So, give us a call at (800) 566-7252, and we'll get that additional information, and assist you.

We know how important it is to have a floss you love, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. We did recently transition to a new microtextured fiber to provide you with an enhanced flossing experience. So we can help you further, please give us a call at (800) 566-7252.

Thank you for sharing this with us, and we're sorry you're unhappy with the new Oral-B Scope Outlast Floss Picks, Bill. We're continuously improving our floss to ensure we deliver the best products. As a result, we transitioned to a new CleanTech fiber that is microtextured to provide an enhanced flossing routine. So we can learn more about your experience and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Josh, thank you for taking the time to review our Scope Outlast Floss Picks. We're sorry to hear that our floss did not meet your expectations. Please be assured that we conduct thorough quality checks to ensure optimal product performance. We recently transitioned to a new microtextured floss fiber, and based on consumer comments and ratings/reviews received shortly after the product’s introduction, we've become aware of issues some customers are experiencing with our floss picks. This level of performance isn't what we expect from our products, and our technical team is diligently working to resolve the problem. Your feedback is important to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and gather additional information for our review. Please call us at (800) 566-7252.

Thank you for sharing this, Seth, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was shredding. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We're sorry to hear your Scope Outlast Floss Picks have been turning to shreds and getting stuck in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. So we can learn more and help you further, please give us a call at (800) 566-7252.

Lori, Oral-B continues improving floss materials to ensure the best products reach you. As a result, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. With the many quality checks in place, floss shredding isn't what we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We want every purchase of our floss to give your smile an incredible clean, so this definitely is a surprise to hear. The quality of our products is super important to us, and our team would love to hear more from you. We hope you'll give us a call when you have a second. (800) 566-7252

We’re very sorry to hear you’re dissatisfied with the Oral-B Glide + Scope Outlast Floss Picks. Our flosses go through many quality checks to ensure they provide an excellent flossing experience, so we wouldn’t expect to hear this. We will be sure to share your experience with our Quality team. It may be helpful to know that floss can break more easily when caught on a rough surface of the mouth or tooth. Our flosses come in a variety of widths, so using a thicker floss may help prevent this breakage from occurring. We’d like to learn more from you, and get you flossing with an Oral-B floss you’ll love. Please give us a call at 1(800) 566-7252.

We are always striving to provide our consumers with the most innovative technology for their oral care, and we are disappointed to hear that you are not enjoying the new Cleantech Fiber in our Oral-B Glide Scope Outlast Picks, Linnea. We have designed this new fiber to offer an enhanced cleaning by removing more food debris and plaque while being gentle along the gum line. All of our products go through extensive testing to ensure their durability, and for the floss to be ripping is not the performance that we would expect. While most of our flosses have transitioned to our new Microtextured Fiber Floss, we would like to suggest giving our Oral-B Satin Floss a try, as it is still made with its original formula. Since you have experienced the floss getting stuck between your teeth, we would recommend discontinuing the use of the floss, and we will get this information to our Safety and Quality Teams. We would love a chance to learn more about your experience and encourage you to give our team a call at (800) 566-7252.