Thank you for sharing with us. Our team is always researching, and taking in feedback to help us design our Oral-B Glide + Scope. We appreciate you sharing that you aren't a fan, and we'll be sure to share this with our team. If you'd like to share more with us, please feel free to give us a call at (800) 566-7252.

Josh, thank you for taking the time to review our Scope Outlast Floss Picks. We're sorry to hear that our floss did not meet your expectations. Please be assured that we conduct thorough quality checks to ensure optimal product performance. We recently transitioned to a new microtextured floss fiber, and based on consumer comments and ratings/reviews received shortly after the product’s introduction, we've become aware of issues some customers are experiencing with our floss picks. This level of performance isn't what we expect from our products, and our technical team is diligently working to resolve the problem. Your feedback is important to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and gather additional information for our review. Please call us at (800) 566-7252.

We're sorry to hear your Scope Outlast Floss Picks have been turning to shreds and getting stuck in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. So we can learn more and help you further, please give us a call at (800) 566-7252.

We always want our consumers to know they can rely on our flosses as an essential part of their oral care routine, and we are disappointed to hear that your most recent use of our Oral-B Glide Scope Outlast picks did not offer the same great experience that you have come to expect, Lara. All of our products are thoroughly tested to ensure they reach you in the best possible condition, so this is not something we would expect. We would greatly appreciate a chance to learn more about your experience so we are better able to assist you and gather some additional information for our Quality Team, and invite you to give us a call at (800) 566-7252.

Lori, Oral-B continues improving floss materials to ensure the best products reach you. As a result, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. With the many quality checks in place, floss shredding isn't what we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We expect your Oral-B Glide + Scope Outlast Floss Picks to be easy to glide through your teeth and be shred-resistant, and we're sorry this wasn't the case for you. With many quality checks during manufacturing, we'd like to learn more about your product details to send to Quality Assurance and help with your purchase. Please call us at 1-800-566-7252, M-F, 9 AM to 6 PM EST to discuss this further.

We're sorry to hear your floss picks are shredding while trying to floss, and we'd like to help. We have many quality checks to ensure only the best products reach you. We recently transitioned to a new microtextured fiber that provides the same benefits you love and allows you to slide 50% more easily between tight spaces. As a loyal Oral-B user, you know this isn't the experience we expect. So we can learn more and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.