Thank you for your feedback, Brandy. Please be assured that we conduct extensive market research and consumer testing when designing our products and packaging, with the goal of creating high-quality items and packaging that customers will love. We&#39;re very sorry that this was not your experience with the packaging.<br /><br />We truly appreciate all the feedback we receive and will be sure to share your comments with our Packaging Team for future consideration. If you would like to share more about your experience, please call us at (800) 566-7252.

We are dedicated to bringing our consumers the most innovative products for their oral care, and we are disappointed to hear that your recent use of our Oral-B Glide Scope Outlast Picks did not offer the same great clean you have come to expect, Richard. As you have noticed, we have updated the floss to a new Microtextured Fiber that we have designed with soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort, and durability that is tear resistant. Based on consumer feedback shortly after the introduction of the product, we became aware that some consumers were experiencing breaking. This is not the way they expect the product to perform, and our Technical Team is working to address this. We are sure this goes without saying, but since the floss is getting stuck between your teeth, we would recommend discontinuing the use of the product. However, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and we invite you to give us a call at (800) 566-7252.

We&#39;re sorry to hear that a loyal Oral-B user like you is feeling disappointed. We can assure you that our Floss Picks have gone through many quality checks to ensure that you can rely on them. As well, our new micro-textured fiber is designed to be durable and comfortable to use. Your feedback will be passed along, and please give us a call at (800) 566-2752 if there&#39;s anything more we can help you with.<br />

We&#39;re sorry to hear you aren&#39;t enjoying these floss picks. Due to the extensive health, safety, and quality tests these picks have undergone, this definitely isn&#39;t the result we expect. Your well-being is very important to us, so we recommend to discontinue using these picks. Our Safety Team would like to hear more, and ask that you please hang on to this bag for 2 weeks in case we&#39;d like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Lissette, we&#39;re truly sorry to learn your Scope Outlast Floss Picks have been breaking and getting caught in your teeth. Your feedback and loyalty to Oral-B is truly valued. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you find the floss getting stuck between your teeth, we recommend discontinuing use. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We&#39;d really like to share your feedback with our safety team. So we can offer further help, please call us at (800) 566-7252.

We&#39;re incredibly sorry to hear about this. This new micro-textured material is designed to be durable, so this isn&#39;t what we expect. Please give us a call so we can make a report to our Quality Team and help. We can be reached at 800-566-7252.

Stacy, we know how frustrating it is when your floss breaks and doesn&#39;t glide easily, and want to help. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can offer more help, please call us at (800) 566-7252.

We appreciate you leaving your review, and we’re sorry to hear your floss arrived with no wax and has been breaking and getting stuck in your teeth. We’re always looking for ways to improve our flosses, and as a result, we’ve transitioned to a new CleanTech microtextured fiber to provide the same benefits that you love, and we’re disheartened to learn this wasn’t the case. Quality and safety are at the heart of what we do, and all our flosses are thoroughly evaluated to be shred-resistant and safe when used as directed. Since the floss is getting stuck, we recommend discontinuing use of the product and holding onto it in case we need to collect additional details about your bag. We truly value your feedback, and our Quality and Safety Teams would love to learn more to help you further, so please give us a call at: (800) 566-7252.

Thank you for your feedback and years of loyalty. We’re sorry to hear that our Scope Outlast Floss Picks did not meet your expectations. Please be assured that our products undergo strict quality checks to ensure optimal performance. We recently transitioned to a new microtextured floss fiber, and shortly after the product’s introduction, we became aware of breakage issues some consumers experienced with our floss picks through feedback and ratings. This is not the level of performance we expect from our products, and our technical team is working diligently to resolve the issue. Your input is important and will be shared with our Quality Team. We’d be happy to assist you further and gather more details. Please call us at (800) 566-7252.

We&#39;re sorry to hear you&#39;re not a fan of the Oral-B Glide Floss Picks, Elaine, and we&#39;re happy to help you. We go through many quality checks to make sure they are the best flossing products, and we&#39;re disappointed to learn they were not of the quality we demand. Please give us a call at (800) 566-7252, and we&#39;re happy to help you with the floss picks you purchased while we get some helpful information to share with our team. <br />