Thanks for leaving your review, Jan, and we're sad to learn about this. Ensuring consumer safety is our top priority here at Oral-B, as all our products are thoroughly evaluated to be safe when used as directed. So we'll be sharing your report with both our Quality Assurance and Safety teams and recommend that you discontinue further use of these picks. Please give us a call at (800) 566-7252 when you get a free moment. We'd like to gather a little more information on your package and be able to make it up to you.

We appreciate you leaving your review, and we’re sorry to hear your floss arrived with no wax and has been breaking and getting stuck in your teeth. We’re always looking for ways to improve our flosses, and as a result, we’ve transitioned to a new CleanTech microtextured fiber to provide the same benefits that you love, and we’re disheartened to learn this wasn’t the case. Quality and safety are at the heart of what we do, and all our flosses are thoroughly evaluated to be shred-resistant and safe when used as directed. Since the floss is getting stuck, we recommend discontinuing use of the product and holding onto it in case we need to collect additional details about your bag. We truly value your feedback, and our Quality and Safety Teams would love to learn more to help you further, so please give us a call at: (800) 566-7252.

We're sorry to hear you're not a fan of the Oral-B Glide Floss Picks, Elaine, and we're happy to help you. We go through many quality checks to make sure they are the best flossing products, and we're disappointed to learn they were not of the quality we demand. Please give us a call at (800) 566-7252, and we're happy to help you with the floss picks you purchased while we get some helpful information to share with our team.

We are dedicated to bringing our consumers the most innovative products for their oral care, and we are disappointed to hear that your recent use of our Oral-B Glide Scope Outlast Picks did not offer the same great clean you have come to expect, Richard. As you have noticed, we have updated the floss to a new Microtextured Fiber that we have designed with soft, gentle, nylon and elastic materials that offer triple action cleaning, softness, comfort, and durability that is tear resistant. Based on consumer feedback shortly after the introduction of the product, we became aware that some consumers were experiencing breaking. This is not the way they expect the product to perform, and our Technical Team is working to address this. We are sure this goes without saying, but since the floss is getting stuck between your teeth, we would recommend discontinuing the use of the product. However, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and we invite you to give us a call at (800) 566-7252.

We are glad to hear that we have been your go-to floss for years, and we are disappointed that your most recent experience has not lived up to your previous uses of our Oral-B Glide Scope Outlast Picks, Steve. We have recently made the transition to a new Cleantech Fiber, designed to offer enhanced cleaning and durability, so we are surprised to hear that the floss is shredding. We will get the information you have already provided to our Quality Team but encourage you to give our team a call at (800) 566-7252 so we are able to gather additional details about your experience.

Thank you for sharing the feedback. We are truly sorry to learn that our updated floss picks are not meeting your expectations, particularly concerning their performance and durability. We understand your frustration when the floss does not maintain tension, leading to difficulties during use. Your detailed feedback is very important to us. Please contact us directly at 800-566-7252 so we can discuss this further and assist you.

We are truly sorry to learn that the recent changes to our floss picks have resulted in such a dissatisfying experience for you, especially as a long-standing user who relied on their unique performance for years. We understand your concern that they are no longer providing the smooth and effective cleaning you've come to expect, and that their current behavior makes your daily routine inconvenient. Your detailed feedback is extremely valuable to us. Please contact us directly at 800-566-7252 so we can discuss this further and assist you.