We're incredibly sorry to hear about this. This new micro-textured material is designed to be durable, so this isn't what we expect. Please give us a call so we can make a report to our Quality Team and help. We can be reached at 800-566-7252.

Stacy, we know how frustrating it is when your floss breaks and doesn't glide easily, and want to help. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can offer more help, please call us at (800) 566-7252.

Thank you for your feedback and years of loyalty. We’re sorry to hear that our Scope Outlast Floss Picks did not meet your expectations. Please be assured that our products undergo strict quality checks to ensure optimal performance. We recently transitioned to a new microtextured floss fiber, and shortly after the product’s introduction, we became aware of breakage issues some consumers experienced with our floss picks through feedback and ratings. This is not the level of performance we expect from our products, and our technical team is working diligently to resolve the issue. Your input is important and will be shared with our Quality Team. We’d be happy to assist you further and gather more details. Please call us at (800) 566-7252.

Thank you for sharing this review, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience, and this is not what we'd expect. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We're sorry to hear this, Brittany, and want to assure you that we have many quality checks to ensure you get the best from Oral-B Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please reach out to us at (800) 566-7252.

Hi there, Mike. We're incredibly sorry to hear that this is going on. With our extensive quality testing, and the new durable material we use, this isn't what we expect when using it as directed. We'd like to connect, make a detailed report to our Quality Team, and help you with this. We can be reached at 800-566-7252.

We're sorry our new Oral-B Scope Outlast Floss Picks have been shredding and getting stuck in your teeth, Jeanie. Safety is our top priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. Based on your experience, we recommend discontinuing the use of the floss picks. Oral-B is always improving floss materials to ensure we're delivering the best products. As a result, we transitioned to a new microtextured fiber to enhance your flossing routine, effectively removing plaque and food particles between teeth and below the gum line while still being smooth and shred-resistant. As a loyal Oral-B floss pick user, going through multiple floss picks during one flossing session isn't what we'd expect. Your loyalty and satisfaction mean the world to us, and we'd like to learn more about your experience and help further. When you can, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.