Thank you for sharing your feedback with us, Robbie. We continue improving flossing materials to ensure the best products reach you. As you noticed, we transitioned to a new CleanTech fiber that is microtextured to effectively remove plaque and food debris between teeth and below the gum line and slides 50% more easily in tight spaces. We'll be sure to share with our team that you'd like to see the return of the previous floss version. Your loyalty and satisfaction mean a lot to us, and we'd like to learn more about your experience with our new Scope Outlast Floss Picks and what didn't meet your expectations. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We always want our consumers to know they can rely on our flosses as an essential part of their oral care routine, and we are disappointed to hear that your most recent use of our Oral-B Glide Scope Outlast picks did not offer the same great experience that you have come to expect, Lara. All of our products are thoroughly tested to ensure they reach you in the best possible condition, so this is not something we would expect. We would greatly appreciate a chance to learn more about your experience so we are better able to assist you and gather some additional information for our Quality Team, and invite you to give us a call at (800) 566-7252.

We're sorry to hear you're unhappy with our new Scope Outlast Floss Picks, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

David, we know how important it is to easily floss, and are sorry your Scope Outlast Floss Picks are breaking. With the many quality checks we have in place, this isn't what we'd expect. So we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear your Scope Outlast Floss Picks have been turning to shreds and getting stuck in your teeth. Please know, we have many quality and safety checks in place to ensure only the best products reach you, & that they're safe to use as directed. Based on your experience, we recommend you discontinue using this package of floss. So we can learn more and help you further, please give us a call at (800) 566-7252.

Thank you for sharing this with us, and we're sorry you're unhappy with the new Oral-B Scope Outlast Floss Picks, Bill. We're continuously improving our floss to ensure we deliver the best products. As a result, we transitioned to a new CleanTech fiber that is microtextured to provide an enhanced flossing routine. So we can learn more about your experience and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to have a floss you love, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. We did recently transition to a new microtextured fiber to provide you with an enhanced flossing experience. So we can help you further, please give us a call at (800) 566-7252.

We're disappointed to hear you won't be purchasing the floss again as it's fraying and we hope you will reconsider. We implement quality checks through the manufacturing to ensure the best flossing materials, so this is not something we would expect. We'll be happy to help you with the floss when you call us at (800) 566-7252.

We want every purchase of our floss to give your smile an incredible clean, so this definitely is a surprise to hear. The quality of our products is super important to us, and our team would love to hear more from you. We hope you'll give us a call when you have a second. (800) 566-7252