We're very sorry that you've needed to use 4-5 floss picks to complete your flossing routine, Rachel. Our products undergo many quality checks, and we try our very best to make sure that each one performs to our high standards. We appreciate you describing your experience, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We're disappointed to hear you aren't enjoying the new version of these floss picks. This surely isn't the quality we expect, so our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.

We understand the importance of a comfortable flossing experience and can understand how floss shredding and getting stuck between your teeth would be frustrating. Our new Cleantech fiber is designed to offer the durability of our previous floss fiber while still being gentle along the gumline and we are disheartened to hear that has not been the case. All of our products go through rigorous testing to ensure their effectiveness, and this is not the performance we would expect. Since the floss is becoming stuck in your teeth, we would recommend discontinuing the use of the product. We will get the information you have already provided back to our Quality team, but we encourage you to give our team a call at (800) 566-7252 so you are able to share additional details with us.

We're sorry that you've experienced the floss breaking between your teeth, EagleEye. At Oral-B, we're always looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure our high standards are being me. We’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant, but also soft and gentle on your gums. What you've described with the coating is also not the experience we'd expect or want you to have when using our The Oral-B Glide with Scope Outlast Floss Picks. Your loyalty is appreciated, and we'd like to learn more details of your experience to provide some further assistance. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Thank you for sharing this review, and we're sorry to hear about your recent experience with our Oral-B Scope Outlast Floss Picks. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience, and this is not what we'd expect. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Thank you for sharing this, Angie, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. It's upsetting to hear that our floss broke and became stuck in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll pass it along to our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

Thank you for taking the time to share with us. Our Oral-B products are put through many quality and safety tests to ensure they're safe to provide you with the best flossing experience. We're sorry to hear that your floss was shredding, and we wouldn't expect this. If your Oral-B Glide + Scope Outlast is getting stuck in your teeth, we recommend discontinuing use. We want to learn more, please call us at (800) 566-7252.

We're disappointed to hear this, Vivek. After the many quality tests these picks have undergone, this definitely isn't the result we expect. Our team would like to hear more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.