Katie, we're so sorry to hear your Floss Picks have been breaking so easily, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we would expect. So that we can help you further, please give us a call at (800) 566-7252.

We are constantly striving to offer our consumers the most innovative options for their oral care, and we are disheartened to hear that you are not enjoying our new Cleantech Fiber in our Glide Scope Outlast Picks as much as the previous version. This new fiber is designed to be just as durable as the old floss while offering an enhanced cleaning, and for the floss to be shredding during use is not the level of performance that we would expect. While most of our flosses have transitioned to the Microtextured Fiber Floss, we would like to recommend giving our Oral-B Satin Floss or Oral-B Essential Floss a try as they are still made with their original formula. We would love an opportunity to learn more about your experience so we are better able to assist you as well as get additional information back to our Quality Team and invite you to give us a call at (800) 566-7252.

We want you to be happy with the new microtextured fiber floss, and we're disappointed to hear it's not up to yours or our standards. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we apologize you're experiencing this. Please call us at (800) 566-7252 for assistance with the floss, and so we're able to collect additional information for our Quality Team. We look forward to hearing from you.

We know how disappointing this must have been. Our floss picks go through many quality checks to ensure they reach you in perfect condition. We want your routine to be easy and stress free. Please give us a call at (800) 566-7252 so we can help you further.

We're sorry to hear this, Gale, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at 800) 566-7252.

We're so sorry to hear your Scope Outlast Floss Picks have been breaking so often, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you, so floss breaking isn't something we would expect. So that we can help you further, please give us a call at (800) 566-7252.

Getting the best in-between cleaning is what we want for you when using Glide + Scope Outlast Floss Picks, and we're sorry they're breaking when you're using them. Please know that our floss products undergo many quality checks, and we try our very best to ensure each bag of picks reach you in the perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful, and we'll share this with our Quality Assurance Team. We appreciate you for letting us know, and we'd like a chance to learn more and help with your purchase. For further assistance, call us anytime at 1-800-566-7252, M-F, 9 am to 6 pm EST.

Thanks so much for your feedback. We're sorry to hear that your Floss Picks aren't staying in the plastic holder. We'd love to hear from you about this, and share other flosses that you may find better. When you have a moment, please call us at (800) 566-7252.

Thank you for taking the time to share your thoughts with us. Our team is committed to providing you with the best flossing experience by performing extensive research, and taking in feedback. We appreciate you sharing that you aren't a fan of the new Oral-B Glide plus Scope, and will be sure to share this with our team. If you'd like to share more with us, please feel free to give us a call at (800) 566-7252.

We appreciate you taking the time to share your feedback about your experience using Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss, and we’re sorry to hear that it's breaking. We’ll share your message with our Quality Team. The new micro-textured CleanTech material is intended to be shred-resistant and strong, allowing it to slide easily between teeth for a gentle and effective clean. Based on consumer comments and reviews received shortly after the new floss fiber’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and we want you to know that our technical team is working quickly to address this issue. Please be assured that all our floss products undergo rigorous quality checks to ensure they are durable and provide the best flossing experience. Please call us at (800) 566-7252 so we can learn more and provide you with the best assistance.