We know how important it is to find floss that works with your smile, so we understand how frustrating it is when floss shreds, and we'd like to help. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing the use of the floss picks if floss continues to snag on fillings. We're always improving our materials to ensure we deliver the best products. As you noticed, we transitioned to a new CleanTech fiber that is micro-textured to reach deep and grab plaque while sliding 50% more easily in tight spaces, so this isn't what we'd expect. So we can learn more about your experience with the new Oral-B Scope Outlast Floss Picks and help you further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for taking the time to share with us. Our Oral-B products are put through many quality and safety tests to ensure they're safe to provide you with the best flossing experience. We're sorry to hear that your floss was shredding, and we wouldn't expect this. If your Oral-B Glide + Scope Outlast is getting stuck in your teeth, we recommend discontinuing use. We want to learn more, please call us at (800) 566-7252.

We are constantly striving to offer our consumers the most innovative options for their oral care, and we are disheartened to hear that you are not enjoying our new Cleantech Fiber in our Glide Scope Outlast Picks as much as the previous version. This new fiber is designed to be just as durable as the old floss while offering an enhanced cleaning, and for the floss to be shredding during use is not the level of performance that we would expect. While most of our flosses have transitioned to the Microtextured Fiber Floss, we would like to recommend giving our Oral-B Satin Floss or Oral-B Essential Floss a try as they are still made with their original formula. We would love an opportunity to learn more about your experience so we are better able to assist you as well as get additional information back to our Quality Team and invite you to give us a call at (800) 566-7252.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.

We'd like to help find a floss that's strong enough to tackle your entire smile, Amy! Because we offer many different floss variations, give us a call at (800) 566-7252 so we can give you the clean your teeth deserve!

We're sad to hear you aren't enjoying the new version of these floss picks. Your feedback is very important to us, so we'll be sure to let the rest of our team know you'd like to see the previous version return. If you'd like to share more, give us a call at (800) 566-7252.

AJM, we're thrilled you like our Glide Floss Picks for the most part. They go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. We'll definitely pass your comments on to our Quality Teams. We do have many widths. You might want to try another version. It may also be helpful to know that breakage of floss can happen if it gets caught on a rough tooth or surface in the mouth. Please give us a call at (800) 566-7252 if you have questions or if we can help you further

We're disappointed to hear you aren't enjoying the new version of these floss picks. This surely isn't the quality we expect, so our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Thank you for your loyalty and for taking the time to leave your review. We’re sorry to hear that you’re not enjoying our new CleanTech floss fiber. When we design our products, we conduct extensive research and consumer testing to incorporate features that we believe you will love. Please be assured that all our floss products undergo thorough quality checks to ensure they are shred-resistant, gentle, and slide easily between teeth. We always take consumer feedback into account when making changes or designing future products, and we’ll share your message with our Quality Team. Please call us at (800) 566-7252 so we can learn more and help you find a floss that works best for you.

We appreciate you taking the time to share your feedback about your experience using Oral-B Glide Scope Outlast Floss Picks. We never want you to be disappointed with our floss, and we’re sorry to hear that it's breaking. We’ll share your message with our Quality Team. The new micro-textured CleanTech material is intended to be shred-resistant and strong, allowing it to slide easily between teeth for a gentle and effective clean. Based on consumer comments and reviews received shortly after the new floss fiber’s introduction, we are aware of the breakage issues some consumers are experiencing with our Oral-B Glide Floss Picks. This is not how we expect the product to perform, and we want you to know that our technical team is working quickly to address this issue. Please be assured that all our floss products undergo rigorous quality checks to ensure they are durable and provide the best flossing experience. Please call us at (800) 566-7252 so we can learn more and provide you with the best assistance.