Getting the best in-between cleaning is what we want for you when using Glide + Scope Outlast Floss Picks, and we're sorry they're breaking when you're using them. Please know that our floss products undergo many quality checks, and we try our very best to ensure each bag of picks reach you in the perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful, and we'll share this with our Quality Assurance Team. We appreciate you for letting us know, and we'd like a chance to learn more and help with your purchase. For further assistance, call us anytime at 1-800-566-7252, M-F, 9 am to 6 pm EST.

We're very sorry that you've needed to use 4-5 floss picks to complete your flossing routine, Rachel. Our products undergo many quality checks, and we try our very best to make sure that each one performs to our high standards. We appreciate you describing your experience, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we're so sorry that wasn't the case with your recent purchase. While it's possible your floss isn't up to our standards, it may also be helpful to know that occasionally breakage can happen if the floss gets caught on a rough tooth or surface in the mouth. In order to create a full report to share with our Quality Team, and to help further, please give us a call at (800) 566-7252.

We're so sorry to hear your Scope Outlast Floss Picks have been breaking so often, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you, so floss breaking isn't something we would expect. So that we can help you further, please give us a call at (800) 566-7252.

We’re sorry to hear our floss kept breaking on you! We expect our floss to last through your routine, and if they’re not it could mean the floss itself may be too thin or thick. We offer a variety of widths to suit a variety of teeth spacing, and we’d love to learn more about your experience so we can help you find the perfect fit. Please feel free to give us a call at (800) 566-7252.

We're sorry to hear this, Gale, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to help, as well as share your experience with our Quality Team. When you have a chance, please reach out to us at 800) 566-7252.

We always want our consumers to have a comfortable experience while using our flosses, and we are disheartened to hear that was not the case with your recent use of our Oral-B Glide Scope Outlast Floss Picks. These picks are made with a Microtextured Fiber, which we have designed to be soft and durable to offer an exceptional clean, and this is not the level of performance that we would expect. While most of our floss picks are made with this material, we do have a few traditional flosses, such as our Oral-B Essential Floss and Oral-B Satin Floss, that are made with different formulas. It sounds like you have already done this, but since you are experiencing discomfort while using these picks, we do recommend discontinuing the use of the product. That being said, we would love a chance to learn more about your recent use so we are better able to assist you, as well as gather some additional information for our Quality and Safety Teams, and encourage you to give us a call at (800) 566-7252.

Thank you for sharing with us. Our products are put through many quality tests to provide you with the best experience, and we're sorry to hear that was not what you experienced. We'd like to learn more, and would appreciate you giving us a call at (800) 566-7252.