Thank you for leaving this review, and we're sorry to hear about your recent experience with our Oral-B Glide Scope Outlast Floss Picks. Please know our products go through rigorous safety and quality checks to ensure they provide an enhanced flossing experience and are evaluated to be safe when used as directed. We have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred resistant, so it's upsetting to hear that our floss was shredding and getting caught in your teeth. Our top priority is your safety, and we recommend that you discontinue using the product. Your feedback is incredibly valuable to us, and we’ll share it with our Safety Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We want you to be happy with the new microtextured fiber floss, and we're disappointed to hear it's not up to yours or our standards. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition, so we apologize you're experiencing this. Please call us at (800) 566-7252 for assistance with the floss, and so we're able to collect additional information for our Quality Team. We look forward to hearing from you.

We know how disappointing this must have been. Our floss picks go through many quality checks to ensure they reach you in perfect condition. We want your routine to be easy and stress free. Please give us a call at (800) 566-7252 so we can help you further.

Thank you for sharing with us. Our products are put through many quality tests to provide you with the best experience, and we're sorry to hear that was not what you experienced. We'd like to learn more, and would appreciate you giving us a call at (800) 566-7252.

Hate to hear this! We have strict quality standards and wouldn't expect the Floss Picks to break. Be assured, I'm sharing your comments with our quality control team. In the meantime, we'd like to help, please give us a call at (800) 566-7252. Thanks!

Thank you for sharing this review, and we're sorry to hear about your recent experience with our Oral-B Scope Outlast Floss Picks. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Please know our products go through many quality checks to ensure they provide an enhanced flossing experience, and this is not what we'd expect. Your feedback is incredibly valuable to us, and we’ll pass it along to our Quality Team. To help you further, we'd like to gather some more information and invite you to call us at (800) 566-7252.

We're very sorry that you've needed to use 4-5 floss picks to complete your flossing routine, Rachel. Our products undergo many quality checks, and we try our very best to make sure that each one performs to our high standards. We appreciate you describing your experience, and we’d like to gather some details to further assist you. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We’re sorry to hear our floss kept breaking on you! We expect our floss to last through your routine, and if they’re not it could mean the floss itself may be too thin or thick. We offer a variety of widths to suit a variety of teeth spacing, and we’d love to learn more about your experience so we can help you find the perfect fit. Please feel free to give us a call at (800) 566-7252.