Hello Donald,We’re thrilled to hear that your new Swann outdoor light/camera is a great upgrade from your previous one! It’s great to know you’re enjoying the clearer image quality, flashing blue and red lights, and bright LED illumination. The fact that you can access your images without a monthly subscription is definitely a plus!If you have any questions, feel free to contact us at tech@swann.com.Your feedback is important to us.LV - Swann Team

Hello Edward,Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you need assistance, please visit our support site. Click on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.https://support.swann.com/s/LV - Swann Team

Hello happyholidays, Thank you for reaching out with your feedback. We are sorry to hear you are experiencing difficulties with your product. You are correct, in most cases if your internet goes down, your camera will simply go back online when the internet connection is reestablished. However, if there were any changes on the network the camera might need to be paired again. Please note in this case you would need to be onsite to diagnose the problem. For further assistance, please visit our support page or contact us over the phone.https://support.swann.com/s/Your feedback is important to us.LV - Swann Team

Hello Chuck, We are sorry to hear about your experience with your Swann product. Unfortunately, we do not have enough information from your review to find you in our system. Please reach out to our support team for the status of your RMA. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below. USA/Canda: 1800 627 2799 Australia: 1800 788 210 United Kingdom: 0808 168 9031Please let us know how we may further assist you.LV - Swann Customer Support

Hello Smbut,Hello We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue.Please visit our support page or contact us over the phone for further assistance.https://support.swann.com/s/For real-time support, check the numbers below:1. USA & Canada: 1800 627 2799 2. Australia: 1800 788 210 3. United Kingdom: 0808 168 9031 Your feedback is important to us.LV-Swann Team

Hello James Gonzales,<br /><br />Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note this may be caused by 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. Please provide our technical support team with your Internet upload and download speeds. This will help us troubleshoot your device. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below. <br /><br />USA/Canda: 1800 627 2799 <br />Australia: 1800 788 210 <br />United Kingdom: 0808 168 9031<br /><br />Please let us know how we may further assist you.<br />LV - Swann Customer Support