Thank you for taking the time to share this with us. We're sorry to hear about your unsatisfactory experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is not the kind of experience we want you to have. We can assure you that the quality and safety of our consumers and their pets are our top priorities. This is important to us. We want to gather additional information to learn more about your experience and further assist you. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

Thank you for bringing this to our attention. We're very sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. As pet lovers and pet owners ourselves, we can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday at 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team