We are truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team

Thank you for your feedback regarding our 40-pound Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We’re sorry to hear about your experience. Please know that packaging improvements are an ongoing priority, and your comments will be shared with the Tidy Cats packaging team for review. We hope you’ll continue choosing Purina as we work to enhance our packaging. If you’d like to share more details, please contact us here: https://www.purina.com/contact-us. We’re always happy to help. – The Tidy Cats Team

We're very sorry to hear about your experience. Please know that we’re constantly working to improve our packaging. It is possible to find both perforated bags within the boxes, as well as bags with no perforation. Perforated bags can be easily opened with your hands. Non-perforated bags have a stronger seal and will need to be cut open. We hope this helps, and if you have further questions or concerns, please contact us by following this link: https://www.purina.com/contact-us/. - The Tidy Cats Team

We're truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This isn’t what we typically hear, and we understand how frustrating it must be. As fellow pet lovers, we take the quality and safety of our products very seriously. We’d appreciate the opportunity to learn more and assist you further. Please give us a call at 1-800-835-6369 when it’s convenient for you. Our team is available Monday through Saturday, from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're so sorry to hear about your unsatisfactory experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is certainly not something we'd expect and is not typical of our products. We can assure you that the quality and safety of our consumers and their cats are our top priorities. This is important to us, and we take complaints of this nature very seriously. We want to better assist you and gather additional information. Please give us a call at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

We're truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. As fellow pet lovers and pet owners, we understand how disappointing it can be when a product doesn't meet your expectations, and we want you to know that this is not the experience we want for you or your cat. The quality and safety of our products are extremely important to us, and we'd appreciate the opportunity to learn more about what happened and see how we can help. When you have a moment, please give us a call at 1-800-835-6369, available Monday through Saturday, 8 a.m. to 6 p.m. (CT). Hope to speak with you soon. – The Tidy Cats Team

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team