Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

Thank you for taking the time to share your feedback about Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We’re sorry to hear about your experience. Please know that we are continually working to improve our packaging, and your comments are valuable to that process. We’ll be sure to share your feedback with our Tidy Cats packaging team for further review. We appreciate your loyalty and hope to continue earning your trust as we work to enhance our packaging. If you’d like to tell us more about your experience, please contact us at https://www.purina.com/contact-us/. We’re always happy to help. – The Tidy Cats Team

We're sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We understand how frustrating it must be when the litter doesn't clump properly, making cleanup difficult and resulting in wasted product. This is not a common occurrence and not the quality we expect from our litter. We'd like to learn more and offer our assistance. Please call us at 1-800-835-6369, Monday through Friday, 8 a.m. to 6 p.m. (CT), and Saturday through Sunday, 8 a.m. to 5 p.m. (CT). Hoping to connect with you soon. – The Tidy Cats Team

Thank you for sharing your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We're glad to hear that the litter generally clumps and performs well, but we're sorry the packaging made it difficult to pour and caused spills. Your feedback about the box weight, pour opening, and packaging design is valuable and will be shared with the appropriate team for review. Thank you for taking the time to let us know. When time permits, please reach out to us directly at https://www.purina.com/contact-us. - The Tidy Cats Team

We're so sorry to hear that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is certainly not typical. As pet lovers and pet owners ourselves, we want to assure you that the quality and safety of our products are our top priorities. Additionally, there have been no recent changes to the formula of this product. We'd like to learn more about your experience and offer our support. Please call us at 1-800-835-6369, Monday through Friday, 8 a.m. to 6 p.m. (CT) and Saturday through Sunday, 8 a.m. to 5 p.m. (CT). Hoping to connect with you soon. – The Tidy Cats Team