Thank you for your support and for sharing this with us. We're very sorry to hear about your ordering experience. We advise that you contact Sam's Club's customer support team as they are in the best position to assist you. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team

Thanks for the feedback as well as your support. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team

Thank you for contacting us. We sincerely apologize for your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, as this is not the standard we strive to uphold. In order to better understand your concern and provide further assistance, we would appreciate the opportunity to speak with you directly. Please contact us at 1-800-835-6369. Our team is available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to assisting you. – The Tidy Cats Team

We're delighted to hear your wonderful comment. Thank you for your continuous support. For any other questions, don't hesitate to contact us by following this link: https://www.purina.com/contact-us. - The Tidy Cats Team