We're sorry to hear about your unsatisfactory experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is not something we expect and is not typical of our products. The quality and satisfaction of our consumers are our priorities. We like to assist you further and gather additional information to learn more about your situation. Please reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

Thanks for the feedback as well as your support. We truly value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. - The Tidy Cats Team

Thank you so much for your feedback and for your support. Please know that we try to ensure that consumers can obtain their preferred product, and size at a store near their homes. While not all products may be available at all times, our associates are working hard to replenish our inventories. We'd like to learn more and offer our help. If you’d like a helping hand, please contact us by following this link: https://www.purina.com/contact-us. - The Tidy Cats Team