Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for taking the time to share this with us. We're sorry to hear about your unsatisfactory experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is not the kind of experience we want you to have. We can assure you that the quality and safety of our consumers and their pets are our top priorities. This is important to us. We want to gather additional information to learn more about your experience and further assist you. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team