Thank you for sharing this with us. We're glad you gave it a try, and we appreciate your honest feedback. We're so sorry to hear about your experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. The situation you described is unusual and certainly not typical of our litter. The quality of our products and the satisfaction of our consumers and their pets is our number one priority, and we take this type of complaint seriously. We'd like to learn more about your experience and how we can best assist. Please feel free to reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available from 8 a.m. to 6 p.m. (CST) Monday through Friday and 8 a.m. to 5 p.m. (CST) Saturday. We look forward to speaking with you. – The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team