Customer reviews for Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, 40 lbs. forMember photos
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Cat Litter Expert!
I consider myself a cat litter expert. I have bought MANY brands. Tried them all. I have 5 cats to boot (3 plus babysitting 2 for a year, lest you think I am crazier than I am). Yes this is a low dust cat litter. BUT IT DOESN"T COVER THE SMELL AT ALL. I have 4 cat boxes and this is TERRIBLE. The cheap litter C0stc0 sells is much much better shockingly.
Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent, and we sincerely apologize for any inconvenience this has caused. This situation is unusual and certainly not typical of our product. We’d love to gather more details to better understand your experience and provide assistance. Please call us at 1-800-835-6369. We're available Monday - Saturday: 8 a.m. - 5 p.m. CT, and we look forward to speaking with you soon. - The Tidy Cats Team
Horrible packaging!
Another once-loyal customer here who won’t ever buy this litter again because of the new packaging. It is now so heavy— just a HUGE box of liter with no internal packaging to divide the weight—I could not haul it up my stairs into the house. Three boxes of it (I care for foster cats) sat in the front yard (where I with my injured back had managed to wrangle it from the car by driving up to my door) until it got rained on and ruined before my bf could move it inside for me. Total waste, and I had to clean sticky, wet litter up out of my grass! NOT HAPPY! I fully appreciate less packaging in most instances, but whose bright idea was this?
Thank you for sharing your feedback about our 40-pound Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter packages. We're sorry to hear that our current packaging has disappointed you. We genuinely value your input and want to understand your experience better. Please reach out to our team directly at 1-800-835-6369, Monday through Saturday, from 8 a.m. to 5 p.m. CST. If you prefer email, you can also contact us through our website at www.purina.com/contact-us. We appreciate your thoughts, and we look forward to hearing from you soon. - The Tidy Cats Team
Tidy Cat Multi-Cat Clumping litter with Tide
I used to think Tidy cat was the best, not anymore! It doesn’t clump like it used to and I’m having to change it out every other day. I have 4 cats and it gets expensive. Quality has gone down but price is way up. I won’t be buying this cat litter anymore.
Thank you for bringing this to our attention. We're terribly sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Pricing can be impacted by a variety of factors, such as the cost of ingredients, packaging, and transportation. We appreciate you sharing your feedback with us. Please kindly call us at 800-835-6369 so we can learn more about your situation and further assist you. We're available Monday through Saturday from 8 a.m. to 5 p.m. CST. We look forward to speaking with you soon. - The Tidy Cats Team
Only for the Strong!
This used to some in 2-20 pound jugs, that I could separate in the car & bring inside one at a time. Now,It's jus 40 pounds of loose cat litter in a box. As a 73 year old woman, I had to ask a neighbor to bring it inside for me. And then help me pour it into my Litter Robot. I'm not sure if I can buy it again.
Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team
Big changes
You have lost a customer! The new, single 40lb box is ludicrous! No more two 20lb jugs, that were easy to handle. Now, you must lift the whole 40lb box to add litter to your litter box. No handles anymore either, just a pour spout on one side. Whoever made this decision should be FIRED! I will buy litter elsewhere now.
Thank you for sharing your feedback about our 40lb packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry to hear that our current packaging has disappointed you. We genuinely value your input and want to understand your experience better. Please reach out to our team directly at 1-800-835-6369, Monday to Saturday from 8am - 5pm CST. If you prefer email, you can also contact us through our website at www.purina.com/contact-us. We appreciate your thoughts and look forward to hearing from you soon. - The Tidy Cats Team
Need BIG MUSCLES to pour
I just started using it today in my cats boxes. Unfortunately, it was too heavy to pour sufficient due to the poor packing it came into, a cardboard box very difficult to manage. It should've been in a heavy-duty plastic container or two with a handle each. I would not buy it again or recommend it to anyone.
Thank you for sharing this with us. We're sorry to hear your experience with Purina Tidy Cats Multi-Cat Clumping Litter Clear Springs Scent. The situation you encountered is an unusual occurrence, and certainly not typical of our product. We’d like to gather some additional information to better understand your concern and offer our help. Please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST), and we look forward to speaking with you soon. - The Tidy Cats Team
Awful
It gets one star because it's a good clumping litter. It doesn’t hold odor at all. We scoop and refill every day, and that area of the house always smelled like a dirty litter box. I bought this because it was on sale and our usual was not in stock. I threw it out. It was so bad.
Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team
Misleading price listing
This is good quality litter, and I would recommend it to anyone but suggest you not get it from Sam's. The shipping fee from Sam's makes it cost more here than at the "Big Box" chain pet stores. When are they going to get smart and put HEAVY stuff like this in the stores, instead of having to charge $6+ shipping fees for each unit?
Thank you for sharing this with us. We're sorry to hear your ordering experience. We recommend contacting Walmart's support team directly, as they are the most qualified to help you. We hope everything is resolve quickly. If you have any further questions, we welcome you to contact us by clicking this link: www.purina.com/contact-us. - The Tidy Cats Team
Great litter!!
I have been using this litter for years and will not use any other. I saved the plastic containers from when I used to purchase the 20lb containers.. and transfer the litter into those. 20lbs is easier to handle than the 40...but i have 5 cats and anyone walking in my house can not tell I even have cats.. GREAT PRODUCT!!
We greatly appreciate your feedback as well as your support for our Tidy Cats litter. For any other questions or concerns, don't hesitate to contact us by following this link: https://www.purina.com/contact-us, as we're here to help. - The Tidy Cats Team
Packaging sucks
Want the 2 20 pound containers back instead of 40 pounds in a single box
Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team