Thank you for bringing this to our attention. We're very sorry to learn that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. When you have a moment, please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The Tidy Cats Team

Thank you for sharing your feedback about our 40-pound packages of Tidy Cats Multi-Cat Clear Springs Clumping Cat Litter. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

Thank you for sharing your feedback about our Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

We're truly sorry to hear about your experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This isn’t what we typically hear, and we understand how frustrating it must be. As fellow pet lovers, we take the quality and safety of our products very seriously. We’d appreciate the opportunity to learn more and assist you further. Please give us a call at 1-800-835-6369 when it’s convenient for you. Our team is available Monday through Saturday, from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

Thank you for reaching out to us. We do apologize for the experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This certainly isn’t something we’d expect. We’d like to gather some additional information to better understand your concern. Please give us a call at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We're sorry to learn that you had this experience with Tidy Cats® With Glade Clear Springs Clumping Cat Litter. Please know that the situation you encountered is unusual and not typical of our products. We'd like to learn more and offer our help. Please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We thank you for getting in touch with us and look forward to speaking with you. – The Tidy Cats Team